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Trying to upgrade from Catalina, it sticks on "finding upgrade"

I've tried upgrading to Ventura, then even Big Sur from Catalina. It won't move past the finding upgrade screen. I've tried restarting in SAFE MODE but it stalls at the end of the progress bar ( for 5 minutes and then I gave up and restarted normally, which was fine.)


Not sure what's wrong. Tried turning off anti virus software - still no change.


Help?


iMac 27″ 5K, macOS 10.15

Posted on Sep 11, 2024 11:29 AM

Reply
1 reply

Sep 11, 2024 11:45 AM in response to RH101-1

My first querry was going to be...


Are you running any VPN, Anti-Virus, or Cleaning apps?


You answered part of it.:)


We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.

https://www.etrecheck.com/


Give etrecheck Full Disk Access before running.


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


Earlier versions of etrecheck...


https://macdownload.informer.com/etrecheck/versions/


Trying to upgrade from Catalina, it sticks on "finding upgrade"

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