What should I do if I was charged for a free trial?

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Level 1

4 points

What should I do if I was charged for a free trial?

I was on the Chess App by chess.com and I was offered a 1-week free trial for diamond.

I started the trial, and was instantly billed $110 for the annual plan.

This is incredibly disgusting behavior and I’m wondering what action I can take against this. Will I need to dispute it with my credit card holder or will Apple support help me out? Unsure of the next steps I should take.

Note: I am 100% sure without a doubt, that I accepted the free trial and did not buy the subscription itself.

[Re-Titled by Moderator]

iPhone 14 Plus, iOS 17

Posted on Sep 11, 2024 11:03 PM

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Answer 1

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Servant of Cats

Level 8

37,739 points

Sep 11, 2024 11:41 PM in response to Ian2311

When I clicked on the app's Support link in the App Store, it brought me to this Web page:

Chess.com – Welcome to Chess.com Support

One of the articles in the Billing FAQ was

Chess.com – How can I get a refund for my Chess.com membership?

On that page, they said

"Subscribers via iTunes are subject to Apple’s Subscription terms. Unfortunately, Apple does not provide a way for Chess.com to refund iTunes payments, and all refunds and claims must be made directly via Apple."

The following link translates as

If you want to cancel a subscription from Apple - Apple Support

Good luck.

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What should I do if I was charged for a free trial?

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