guest checkout purchase but no confirmation email ...why????

Hello i made a guest checkout purchase from apple website. i got notification email from my bank that the transaction was successful and the money came out of my credit card but i did not get any notification email from apple about my purchase from them. i thought i would have gotten an email with order number, item , tracking etc but up to now not a simgle email ..please help .. its an ipad air 11 inch 512 GB wifi with an apple pencil pro. no keyboard ..no trade in and ipaid the total amount and i also seee another purchase that was done which was maybe done in error.. please clarify on this for me please


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Posted on Sep 15, 2024 1:03 PM

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Sep 15, 2024 1:24 PM in response to jimjjj

Not being familiar with your bank I can't say for certain, but that looks like the purchase was authorized, not that its actually been charged to your credit card. But we are all just fellow users here. Contact the Apple Store and inquire as to the status of your order.


BTW, it's a really bad idea to post screen shots like this or other personal information. This is a world-wide public form, seen by millions of people, so you can't know who could take advantage of such information to do you financial harm even from such relatively minimal disclosure as this.


Regards.

Sep 15, 2024 2:55 PM in response to jimjjj

One way or another you certainly will get what you paid for. It's possible that this being a Sunday the confirmation email is just slow in being sent. But contact them and they can sort it out. Worst case is that you can report to your credit card company that the vendor lost your order, so you won't be out what you paid, but I very much doubt that will be necessary.


Regards.

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guest checkout purchase but no confirmation email ...why????

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