My MBP will not permit me to upgrade to Catalina, which Apple docs say my MBP is qualified to run.

Question

My MBP will not permit me to upgrade to Catalina, which Apple docs say my MBP is qualified to run.

Trying to upgrade my MBP from High Sierra (v 10.13.6) to Catalina (v 10.15.x), which Apple's support docs say is the highest / latest OS I can use on this machine. (Mac Book Pro 15 inch mid 2012). I'm running 8GB of ram, with about 500 GB open on a 750 GB internal drive.

"Software Update" does not work. The App Store says no updates or upgrades are available. I tried alternative methods suggested by Apple's tech support forums, such as direct link downloads, which started to download, then quit. I've tried using different browsers.

My system is squeaky-clean. Never had a virus or malware issue. No other problems (other than running an outdated OS). The machine is in pristine condition. Has never left the house.

My primary software now requires a minimum of Catalina to run. I can't afford a new Mac.

I'm at a dead end and could use some help, please!

MacBook Pro 15″

Posted on Sep 15, 2024 10:36 PM

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Answer 1

BDAqua

Level 10

245,501 points

Sep 16, 2024 5:09 AM in response to TheSilverStreak

Boot into Restore mode,CMD+r keys...

Look at top of screen for Utilities menu...

In Disk Utility>View, select Show all Devices, highlight the top left entry.

Run Disk First Aid on all items in the left panel, from top down.

Are you running any VPN, Anti-Virus, or Cleaning apps?

We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community

EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info. Give it Full Disk Access.

https://www.etrecheck.com/

Give etrecheck Full Disk Access before running.

Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community

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