Unauthorised charges from Apple account

It is not clear where the money was written off . Please solve the problem.

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[Edited by Moderator]

iPhone X, iOS 16

Posted on Sep 15, 2024 10:21 PM

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Question marked as Top-ranking reply

Posted on Sep 16, 2024 11:17 AM

We cannot know or fix. Here you are not addressing Apple but rather your fellow end users. We have no more access to Apple databases than you. There is a way you can check it yourself. Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article. 


⚠️ Important note for reviewing your Apple purchase history: If you are using Family Sharing, make sure you set the "Apple ID" box to the "All" option to get a complete history of purchases Apple shows as made from your account: 



Here are some articles from financial sites describing this well-known, decade-old scam:


https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam


https://www.foxbusiness.com/personal-finance/credit-card-statements-scam-charge


https://www.chron.com/business/moneytips/article/Check-Your-Statements-For-This-Long-Running-Scam-13888458.php

1 reply
Question marked as Top-ranking reply

Sep 16, 2024 11:17 AM in response to dohtur

We cannot know or fix. Here you are not addressing Apple but rather your fellow end users. We have no more access to Apple databases than you. There is a way you can check it yourself. Start here:


If you see 'apple.com/bill' on your billing statement - Apple Support


The most important part of that article is "View your purchase history." If Apple does NOT show a record of the charges in your history, it is very possible that scammers have gained access to your credit card or bank number and are pretending to be Apple. It happened to us.


If that is the case, only your CARD ISSUER or BANK can remedy it.


If Apple’s purchase history shows the purchase, continue with the instructions in that article. 


⚠️ Important note for reviewing your Apple purchase history: If you are using Family Sharing, make sure you set the "Apple ID" box to the "All" option to get a complete history of purchases Apple shows as made from your account: 



Here are some articles from financial sites describing this well-known, decade-old scam:


https://toughnickel.com/scams-fraud/Apple-iTunes-866-712-7753-Scam


https://www.foxbusiness.com/personal-finance/credit-card-statements-scam-charge


https://www.chron.com/business/moneytips/article/Check-Your-Statements-For-This-Long-Running-Scam-13888458.php

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Unauthorised charges from Apple account

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