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Why can't I update my iPhone to iOS 18?

I’m trying to update my phone. I have a 13 Pro Max. I’m only seeing iOS 17.7 and not 18. How do I get the 18?


[Re-Titled by Moderator]

iPhone 13 Pro Max, iOS 17

Posted on Sep 16, 2024 10:35 AM

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Question marked as Top-ranking reply

Posted on Sep 18, 2024 3:50 PM

I've just had my new I phone 15 pro max delivered and when setting up it requires IOS 18 to be installed. However after doing the initial installation and before it turns off and goes to the loading bar it just gets stuck on the installation page. Like I've waited 2 hours and no change. Please help

185 replies

Sep 20, 2024 11:34 AM in response to Tylercoleman58

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)



Oct 4, 2024 7:09 AM in response to Pattyions

What happens when you try?


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


Oct 14, 2024 9:02 AM in response to JDMAWoods

JDMAWoods wrote:

I have an iPhone 13 Pro and an iPad Pro (5th Gen). Both continue to show "Unable to Check for Update", "An error occurred while checking for a software update." The "Try again" button does nothing. This started on other compatible devices I support on Saturday (Oct 12, 2024), with no remedy in site, unless you have a suggestion.
I currently have iOS 17.6.1 installed.
I've tried restarting my device, but that hasn't solved the issue.
I have 139GB of free space on my 256GB device, so that is not an issue.
The Apple System Status webpage is useless in this regard since it only tells you that everything is green.

See→Updating iOS: common issues and solutions - Apple Community


Nov 3, 2024 5:30 AM in response to ToughMama420

ToughMama420 wrote:

I have an iPhone 14 and the only option I have in my updates is the 17.7.1. There’s no option for 18. Please help us apple.


Check that you didn't overlook something. When my phone offered me a choice of iOS 17.7 or iOS 18, it led with a big panel offering the iOS 17.7 upgrade, and mentioned iOS 18 in a much smaller area at the bottom of the screen.



Sep 27, 2024 7:06 AM in response to FrankC1969

FrankC1969 wrote:

I think you’re ignoring our main question and our main complaint. Why aren’t we seeing that there is an update for us, obviously some people aren’t. I am not seeing that there is an update available for me. My iPad is telling me that I am up-to-date with iOS 17.7 do da.

Do you have an M4 iPad? If so, Apple has pulled the iPadOS 18 version for that device due to some serious issues. It is not available. Apple has not stated when they will make it available again.


Sep 29, 2024 4:33 PM in response to usuzanneu

usuzanneu wrote:

The update was there a while back…I decided to update to 17.7…now the 18 update option is gone.


If you were trying to update a M4 iPad Pro (not an iPhone), this might be because Apple temporarily pulled the iPadOS 18 update for the M4 iPad Pro, due to serious issues.


I have not heard of the iOS 18 or iPadOS 18 updates being pulled for any other eligible iPhone or iPad.

Why can't I update my iPhone to iOS 18?

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