Unable to reset my email password on my iPhone 15 Pro after iOS 18 update

Since I upgraded to the iOS 18, I cannot find how to reset a password on my email every article I’m finding I don’t have that to reset it



[Re-Titled by Moderator]

iPhone 15 Pro, iOS 18

Posted on Sep 17, 2024 2:35 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 6, 2025 5:43 PM

// Steps to Update Your Email Password:

  1. Go to: Settings > Apps > Mail.
  2. SelectMail Accounts.
  3. Choose the account that requires a password update.
  4. Toggle off the Mail button.
  5. When prompted, enter the new password.
  6. If needed, toggle the Mail button back on to ensure the mailbox reappears in the app. //



We have an iPhone 14, with 18.1.1.


This did not work for us. Toggling off "Mail" did nothing - no prompt - nor did toggling it back on.


Our solution was to delete the mail account and re-add it.


Apple has a bug here. They may have tried to change too much too fast. Happens.

44 replies

Mar 4, 2025 8:35 AM in response to thims

Same problem here. There is a bug in your iOS update. This is my business email, hosted by MS. When attempting to "Re-enter Password", it pops the window, "Settings wants to use "windows.net" to Sign In". I click CONTINUE, a window briefly pops up but then disappears, taking me right back to the "Re-enter Password" screen.


Please help. It's really frustrating when you guys don't QC all of your updates before releasing them!


Mar 5, 2025 8:35 AM in response to JCUM

I am having the same trouble. I have two email accounts on my iphone. both stopped working. I was able to re-enter my password for one but for the other I followed the same directions and when I go to re-enter it indicates that settings wants to use "windows.net" to sign in. When I did that for the one account i went to windows.net re-entered and everything is working. for the other - it attempts to go to this page - the microsoft symbol flashes up and then reverts back to settings. Getting very frustrated. I did sign onto my exchange on the web and changed the password. but nothing changes - settings keeps pushing me to "windows.net" and then flashes back to settings. any suggestions

Apr 22, 2025 7:25 AM in response to _Lefty_

_Lefty_ wrote:

The new password app does not have what I need. I need to login to my mail account from a new computer and need the password for the account. Once upon a time I could find that password in the settings menu but now cannot find how to view the saved passwords for my mail accounts anywhere.

It sounds as if you have a different question than the subject of this thread.


Who is your email provider?

Apr 28, 2025 2:51 PM in response to JCUM

I just went through this with my MacBook Pro. Updated and now unable to even access the email setups. I've tried the mail button toggling. Doesn't change a thing. Apple support says it's my email provider. My email provider says it's an Apple issue. Personally, given the coincidental update timing, I'd say it's an Apple glitch. Might have to look into a more reliable email client service than Apple Mail. the time spent on this is painful.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to reset my email password on my iPhone 15 Pro after iOS 18 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.