Dragana123 wrote:
Dear Sir/Madam, on August 30, 2024, I took my iPhone 12 phone to an authorized service center in Skopje City Mall, IStyle Macedonia, on which, when using the camera, i.e. when viewing the photo, black spots appear on it or the entire photo is green.
On September 16, I was notified to pick up the device stating that the claim for the device was rejected because no fault was found after running the phone diagnostics.
Since the device was delivered while under warranty, I believe that an appropriate solution should be found to overcome the problem that the device has, and it should not be subject to my own expense.
this is a user to user support community.
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
Contact Apple for support and service - Apple Support
submit your Apple Feedback here: Product Feedback - Apple
Contact the corporate office Contact - How to Contact Us - Apple
You can Put your iPhone in diagnostics mode - identify potential hardware and software issues
How to put your iPhone in diagnostics mode - Apple Support
Restore from backup, restore as new device.
Restore your iPhone, iPad, or iPod to factory settings using a computer - Apple Support
DFU mode—
https://support.apple.com/en-us/116940
see https://imazing.com/guides/how-to-put-iphone-ipad-into-recovery-or-dfu-mode
