No sound on iPhone after iOS 18 Update

I too have no sound after updating to 18.0. And restarting several times has NOT helped!

My email notification sounds disappeared after ios 18 too.

I was on a call with AS for over 4 hours, no lie! She said she would talk to her supervisor and call me on friday. This was wed of last week. It is now tues, she never called me back even though we had an appt for friday! I did everything they asked, but to no avail. I updated as previous gentleman said to 18.0.1 and nothing….the more people complain, maybe we get somewhere….good luck to all

I think I found more support on this forum than Apple Support! Let’s keep trying to get them to come up with a fix. Thanks everyone

I updated to 18.0.1 and I also still don’t get any notification sound from the Mail app (Gmail account, uses fetch). I read in another forum that someone who has an Outlook account (uses push) updated to 18.0.1 and is now getting notification sounds with the Mail app. I wonder if this is a fetch/push issue. Disappointed because I was really hoping that this update would address this ongoing problem but it didn’t for me.

Apple technical support assigned me a case number and told me that the only solution to fix not getting a mail sound notification is to completely erase my phone and set it back up from scratch (not from a backup)… to fix a mail sound from one of their apps? There must be an easier solution but additional calls to Apple say that this is the only solution.

“Apple technical support assigned me a case number and told me that the only solution to fix not getting a mail sound notification is to completely erase my phone and set it back up from scratch (not from a backup)… to fix a mail sound from one of their apps? There must be an easier solution but additional calls to Apple say that this is the only solution.”

I have spoken with several people and have read in other Apple forums that have to do with this problem and the above mentioned solution/fix HAS NOT resolved the problem. (Erasing your phone and setting up from scratch).

Hard pass, based on what I have heard and read in other related Apple’s forums.

There MUST be a simpler solution.

I am having to same issue. Since Apple doesn’t monitor these discussions, everyone that is affected, please call Apple support and ask a senior Advisor to open a case. The more of us that report this, the sooner Apple will address the issue.

Me too - no longer get sound alerts for email but do get them for messages & whatsapp. Spent 30 mins on Apple chat helpline to no avail.

Since updating my sound cuts out briefly when locking or unlocking and sometime when I move the phone, like it’s happening when the screen activates or Face ID scans or something. Same with headphones.

it’s driving me mad.

I had the same problem. I tried a number of fixes that didn’t work. I just turned off the lock sound (in settings-sound) button and turned it back on and things went back to normal.

Funny someone mentioned outlook/hotmail. I just noticed that I get sound notifications in the Mail app ONLY to my hotmail accounts. My various GMail accounts are not getting them. I checked all the pertinent settings and each are the same. So maybe it has something to do with the IOS 18 update and how it handles GMail!? I also have a Yahoo email address and same issue on Mail app, no sound notifications.

@KellyRobison

If you also have a case open with Apple regarding no mail notification sounds using the Mail app with a Gmail account and they told you that if you are using a third party email account, that people will not get a notification sound with the 18 update, then why in gods good name are they telling me and others that the only solution is to erase our phones and setup from scratch?! And that “solution” has confirmed by others NOT to work. And if I call Apple for more help they refuse to provide any alternative solutions. I had no problems with notifications with iOS 17 but I have had nothing but headaches with iOS 18. It’s high time to switch to a third party email app that provides sounds since the “all new and shiny iOS 18” took away the basic functionality of basic iOS apps like Mail. Unbelievable. My frustration is, of course, not directed at you; it’s directed at Apple.

Taittinger1980: I hear ya. It’s pretty ridiculous. I just switched to using the Outlook app and I disabled Apple Mail app. The outlook app is giving me sound notifications when I receive new mail. I don’t like the outlook app as much, but I’ll use it until Apple fixes the no sound for emails issue. Apple rep told me it was because of the security of IOS 18, it changed that feature of getting sound notifications when using third party email in Apple Mail, and that only charging it will get you the sound.

Yes to Taittinger1980 I get Lock Screen notifications with Gmail app. Only get a few crappy email alert sounds with app but better than IOS Mail which is nothing at all. Will carry on using it until Apple hopefully brings out an update?!

This is a user to user forum, Apple is not here and will not reach out in here to help you.

You can reach out to them for help -

Contact Apple for support and service - Apple Support

or call

Canada/United States

1-800-275-2273

For other locations, look here -

Contact Apple for support and service – Apple Support (AU)