I can't back up my iphone

I can't back up my iphone. I just bought additional storage. It says it is backed up but the toggle is still gray. Even though my back up is on but the toggle is gray. At the manage account storage under back ups, it says the last back up was never. I am IOS 17.3. The IOS 18 just got out. Could this be the reason? Help me please thank you

iPhone 14 Plus

Posted on Sep 17, 2024 5:08 PM

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3 replies

Sep 17, 2024 6:11 PM in response to airakingg

I am very confused.

  • “I am [on] iOS 17.3.” This iOS version was superseded on February 8, 2024. Seven subsequent iOS 17 releases occurred, followed by iOS 18. So you are way behind.
  • ”It says it is backed up …” Nothing you presented shows this iPhone was ever backed up. You did show an iPad that was backed up.


iOS 18 offers good ways to manage your iCloud storage, that are somewhat different from iOS 17’s methods.

Sep 17, 2024 11:52 PM in response to airakingg

Well, we now know nothing more than we did after your original post.


A few examples of additional helpful information you might offer:

  • How much iCloud storage do you have? You said “I just bought additional storage.”
  • How much iPhone storage are you using?
  • You said “I keep turning on the back up this iPhone” but previously you said you could not turn it on.
    • What happens when you try?
    • What works?
    • What fails?
    • What error messages appear?
  • Is your Wi-Fi free of anti-virus? Of VPN?
  • What other pertinent information should we know?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can't back up my iphone

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