Level 1

37 points

MacOS15 / Sequoia - problems with Microsoft files

Hi,

I updated to Sequoia and everything seemed fine.

Now, neither my MacBook Pro (M3) nor my Apple Mini (M2) recognises Microsoft files any longer (Word. PowerPoint, Excel....).

Finder tries to open MS Word files with Preview. When I tell Finder to open the file with MS Word I get the following error message: "Apple could not verify "xxxxxxxxx.docx" is free of malware that may harm your Mac or compromise your privacy". Other file types work perfectly well as before.

Everything works well on my iOS 18 devices.

Anyone else having this problem. Any ideas?

Cheers

SWE

Posted on Sep 18, 2024 8:16 AM

Top-ranking reply

Francesco_Marcantoni

Level 1

20 points

Posted on Oct 8, 2024 11:59 PM

I find a way to solve definitely.

The problem is related to Launch Service database corruption managed by lsregister

I followed some old instructions found by google search for Sierra that works also on Sequoia

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/Support/lsregister -kill -r -domain u -domain s -domain l -v

Also you can try to delete the quicklook cache with this command within the terminal:

qlmanage -r

After executing those commands I lost some icons and the screen background, but after a restart everything has been restored, XLS and DOCX files are now correctly associated and quicklook works perfectly.

Have a nice day ;)

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97 replies

Se_ss

Level 1

8 points

Oct 6, 2024 11:31 PM in response to Lagerfors

Tutti i miei file .docx hanno l'icona di Adobe Illustrator e risultano "danneggiati e da spostare nel cestino"

BDAqua

Level 10

250,253 points

Oct 7, 2024 4:24 PM in response to Sweden1212

👍

BDAqua

Level 10

250,253 points

Oct 9, 2024 3:03 AM in response to Francesco_Marcantoni

Nice work.:)👍

BDAqua

Level 10

250,253 points

Oct 11, 2024 12:06 AM in response to Yvesfb

👍

Nov 12, 2024 4:36 PM in response to Patrick Judge1

There was an update from Microsoft Office365 this morning. But alas, the issues persist. Not sure if this is a Microsoft issue or an Apple issue...

Dec 4, 2024 2:02 AM in response to ConfuseduserSTL

No! I can't get into my Word documents with Sequoia 15.1.1.

Dec 4, 2024 5:44 AM in response to Lagerfors

WHEN ARE APPLE AND MICROSOFT GOING TO DEAL WITH THIS!

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MacOS15 / Sequoia - problems with Microsoft files