Hello. The scammers logged into someone else's APPLE ID from my phone
Hello. The scammers logged into someone else's APPLE ID from my phone and indicated that the phone was lost. How can I get access to my phone back?
iPhone 15 Pro, iOS 18
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello. The scammers logged into someone else's APPLE ID from my phone and indicated that the phone was lost. How can I get access to my phone back?
iPhone 15 Pro, iOS 18
To be clear, the scammers did not log into someone else's Apple ID from your phone. You would have logged out of your own Apple ID and provided your password to do that. Then you may have logged into your phone using an Apple ID supplied by the scammers. Do not do that!
You have locked your phone to someone else with the only resolution of proving the device is actually yours with the original purchase receipt from Apple or Authorized Apple seller to remove the Activation Lock. A third party receipt will not be accepted.
To be clear, the scammers did not log into someone else's Apple ID from your phone. You would have logged out of your own Apple ID and provided your password to do that. Then you may have logged into your phone using an Apple ID supplied by the scammers. Do not do that!
You have locked your phone to someone else with the only resolution of proving the device is actually yours with the original purchase receipt from Apple or Authorized Apple seller to remove the Activation Lock. A third party receipt will not be accepted.
I'm not clear on the situation. You're saying that they were able to log out of your Apple ID on your iPhone, log in with another Apple ID, and then using that Apple ID put your iPhone into Lost Mode? If that's what you believe happened, then there may be nothing you can do. But contact Apple Support, explain the situation to them, and see if they can help. Be prepared to present your original purchase receipt showing your name and the serial number of your iPhone so you can provide it's actually yours.
Good luck.
Unless you have the original receipt for the device from an authorized retailer or directly from Apple, you don’t.
You did not respond to any scam messages.......did you?
If you did.....unfortunately the bad guys now control your phone.
Can you provide more details please?
“the bad buys”
is that Best Buys evil twin?
the mirror universe version of them?
Oops, thanks. Typing faster than thinking. Corrected.
It just struck me as funny.
I was envisioning glued on goatees and melodramatic laughter
Mwaaaahaaa haaaaa!
Hello. The scammers logged into someone else's APPLE ID from my phone