You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

I get a pop-up window asking "Do you want to download "occ" in my Safari browser

I recently updated to iOS 18.0 a couple days ago. In my Safari web browser i get a pop-up window asking me if I want to download occ. I had this occur several times on different sites. I “x” the window closed. I have no idea what ‘occ’ is and as a precaution will not download anything that I have no clue about. see attached screen shots below.

Thanks


[Re-Titled by Moderator]

iPhone 14 Pro, iOS 18

Posted on Sep 18, 2024 9:58 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 19, 2024 11:51 AM

So, I have spoken to the escalation team. They were able to see it happening real time on my device. They are bumping this up to the engineers. It hapoens on Chrome and Safari. News type sites. Post iOS 18 update.


There’s nothing that basic troubleshooting can do so PLEASE DON’T FACTORY RESET IF A SUPPORT PERSON TELLS YOU TO RIGHT NOW. 😨


They were largely unaware of the problem because I’m assume the gross majority of people did not reach out to them. (I did show them the number of folks here via screen-share).


I will be contacted on Tuesday after the engineers have taken a tinker. Hopefully they can fix it fast.


I was given a direct contact to the escalation team member in case something else pops up.


So! Until then the directive from Apple is: Do not download anything from a pop up, avoid those news sites for the time being if you can. (Don’t wanna accidentally click).


I’ll loop back Tuesday. 👋🏽

232 replies

Sep 19, 2024 6:06 PM in response to mochool

I have been experiencing the same in the past 24 hours. My iOS was 17.6.1 . I subsequently updated to 17.7 and immediately to 18. Prior to updates, I deleted my web history and cookies several times and it didn’t work. I suspected by trial and error that when I was on APNews & scrolled to any ads that was served by Taboola, it triggered the pop ups. I blocked Taboola by adjusting the settings at parental restrictions. So far, I haven’t experienced any popups

Sep 21, 2024 5:33 AM in response to mochool

Hey! I totally understand your concern about that pop-up. It can be really frustrating when unexpected messages show up, especially after an update. If you're curious about what "occ" is and how to handle that pop-up in Safari, I came across a helpful article that explains it. You might find it useful: Hope it helps!


[Edited by Moderator]

Sep 22, 2024 9:53 AM in response to RamblingCreek

I spoke to Sean (Shawn?), a helpful Apple Support rep yesterday. He said it sounds like an ad-related issue (as has been postulated here). He confirmed it's a zero-byte download, can't hurt if we downloaded it previously, by mistake or otherwise. He advised not downloading, either by "X"ing out or backing out of the page and then closing it (my preferred method, as I'm super-suspicious of even clicking the prompt's "X").


He also advised contacting the web site(s) where we see it, to advise them of the problem so that it gets fixed.


Personally, I haven't had this issue for the past almost two days, so I think web site admins and/or ad folks have figured out it's a problem and now have - or are getting - a handle on this scary thing.

I get a pop-up window asking "Do you want to download "occ" in my Safari browser

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.