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Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?
[Re-Titled by Moderator]
iPhone 15, iOS 18
Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.
Mine crashed three times today! It happens at least once daily since iOS 18 update. iPhone 14 Pro.
All of my playlists have disappeared on my phone in the last few days. I still have them on my Mac Pro but they are gone without a trace on my iPhone. Any trouble shooting ideas?
I noticed after IOS 18 but it became more pronounced with 18.1. Playback from phone to USB headphones, Apple TV, and Car Play will glitch during song playback.
Mine will not create stations from songs anymore.
Yes, literally the app crashes every time i play more than 5 songs in a row
You’re very patient to go through a four day period of showing them what we’re experiencing with this app! Would you be okay with letting us know what they tell you? I personally hope they roll out a software update including bugs with Apple Music.
Yes we seem to be and Apple also told me nobody has called in besides me having the issue we seem to be having. They called me today with some more troubleshooting steps the higher ups there wanted to have tried but they didn’t help, they had me send them some screen recordings of the issues, ran a diagnostic test and sent that all in to the higher ups as a response and now I have to get yet another phone call from them Tuesday with the response from the higher ups. I told them I have seen others post about Apple Music issues after iOS 18, maybe not the exact issue I’m having but some kinda of issues but they aren’t calling in they are waiting on another iOS update with bug fixes and he said they need to call in cause they can’t make those bug fixes unless people call in with the issues. But I can kinda understand, as nobody wants to be on a weeks long phone call session with them and then having to repeat the same steps pretty much each time and no real solution coming out of it. Hopefully I do get a solution though, or at least an idea of when there will be one. I will let you know what they say Tuesday when they call me.
I’m sorry you’re having to get call backs each time with no real solution to the problem! I actually have a case open from a previous issue from the update where songs were duplicated and I deleted the wrong file. Naturally, I have to add the songs back to my library since they weren’t the correct file to delete. However, I have also reported the issue we were talking about with video of the issue. Hopefully that will also help in potentially getting a quicker update from them. I appreciate you taking the time to talk about all of this! Hopefully they will have a better answer on Tuesday!
I’ve seen people on Reddit have the same issues! I’ve been on the phone with senior supervisors who have to follow up with me because they are potentially waiting for the next update. But I’ve seen a comment in Reddit state that the new update didn’t fix the issue. Hoping enough people call them to report what is going on!
In my case if I play a song and then I block the iPhone the song stop and play again, even if I unblock the phone or sometimes the song stop many times and happens a lot since I update the phone to IOS 18 :/
when you are connected to AirPods and hold down the volume panel , the headtracking has to be turned off to enhance the volume instead of it being on but before the iOS 18 update, it was the other way around.
I went to the Apple Store for something unrelated yesterday. I was talking to one of support staff about this issue. He said he was having similar issues to the rest of us. He also said he was now on the beta version and he hasn’t noticed any issues. I’ve never downloaded a beta version, but am contemplating it.
I’m so sorry you’re having to go through all of this.. they should have caught the issue and stayed on the phone to ensure the recordings went through since there’s going to be claims no one is reporting the issue. My advisor never called back so I can only assume they the recordings I gave was enough for them to look into it. Hoping this issue is resolved very soon.
I’m always weary about beta versions just cause I know there will be issues since they are testing out all the bugs before releasing the official version to the public. I just lack the patience needed to deal with bugs if that makes sense lol.
18 wronked up my music database on PC and iPhone. Had a buncha songs poof away. Not whole album, just some of the songs on an album. Unable to get them back by syncing, had to use a squirrelly workaround. But that wasn’t practical for the gobs of missing songs. Ended up deleting the entire iTunes music folder on my PC and starting over. Spent a whole day on this, it’s mostly ok now, a few glitches left.
this should never have made it out the door. Someone needs a different job.
Apple Music issues after iOS 18 Update
