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Apple Music issues after iOS 18 Update

Has anyone experienced issues with Apple Music in iOS 18? For example, audio quality lowered despite Dolby Atmos and EQ off? Or trying to scroll through your playlist and the app crashes?


[Re-Titled by Moderator]

iPhone 15, iOS 18

Posted on Sep 18, 2024 5:53 PM

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Question marked as Top-ranking reply

Posted on Sep 19, 2024 10:21 PM

Me. So thankful to find someone else with this issue. My Apple Music has been almost unusable since the upgrade to iOS 18. Crashes when scrolling a playlist, crashes when trying to remove songs from a playlist. Won’t let me edit larger playlist. Also freezes a lot, is super slow, and the audio quality has decreased. I have been on basically a 4 day phone call with a Apple Senior Adviser about this and they can’t figure it out, plus they say nobody else besides me has reported to them issues with Apple Music on iOS 18. Which is hard for me to believe. The tech is calling me back tomorrow with what his bosses said about the screen recordings i sent them showing my issues. I’ve done every troubleshooting step they can think of except reinstalling iOS 18. I hope they can figure it out cause it’s annoying me to no end not being able to use my music.

229 replies

Oct 14, 2024 6:57 AM in response to madslamared65

Not sure if this new Apple Music app has bugs, or a Mr. Smith virus spreading in it. First I can't drag a song to a new playlist window, then I can't drag a song in the same playlist without an instant crash, then I can't edit the names of playlists, then finally, my playlists won't save and I wind up with a playlist with only one song in it...forever. They changed the playlist naming edit to just on the left column. When I edit, it shows up correct in the playlist window and not the left list. Then it reverts both back to the old name. This app is now unusable. I only play with my own mp3's. I can't imagine trying to actually stream with it. Has apple hired a bunch of Microsoft people? Actually, my Lenovo PC laptop is more stable at this point, and that is a sad state of affairs.

Oct 21, 2024 11:22 AM in response to AlentziaLanz

I’m still using iTunes on my laptop to sync with my phone as the three replacements (Music, Devices and something else?) just didn’t want to play. Devices could see my phone, but wouldn’t sync. Music wiped all my music and playlists and I had to restore everything from my dying old laptop. I reverted to iTunes and although it won’t sync over Wi-Fi, it does work when connected via cable. The trouble is the Windows 11 version of iTunes on my brand new, super fast laptop takes about ten minutes to load, the Windows 10 version on my decrepit, falling apart at the seams (literally!) old laptop takes seconds to load and still syncs over Wi-Fi.

Oct 21, 2024 4:43 PM in response to Tarra85

Almost a month now with these problems and nothing from Apple! The thought of dumping my iPhone and getting a Samsung or Google is growing stronger each day this lasts. The music app is worthless at this point....what I am paying for?! And Apple's complete lack of acknowledging all of this is very frustrating and disappointing....perhaps Amazon Music Premium is in my future???

Oct 21, 2024 4:53 PM in response to dustinalaska

I and a bunch of other people are having problems on our iMacs and laptops. I was on the phone for 3 hours last week on Sunday doing videos and preparing reports for the engineers. I noticed there was a message on the tech line about not yelling at the techs ha ha ha! This must really be getting out of hand. I was told by the senior advisor that it could be up to a month for a fix. In the meantime, I can barely limp along, making playlists without dragging any songs around. If I do-instant crash. He said he would notify me when they have an update that should fix all this. Unfortunately that is a whole OS upgrade, so who knows when it will be fixed.

Oct 21, 2024 5:20 PM in response to madslamared65

My music is working again but only after hooking back to my Mac, setting it to sync no music to remove any sign of it from my onboard library, then reloading all of my playlists onto the phone once it had been emptied out.


until then the only tracks that would play were, primarily, tracks bought off iTunes, with a handful of non-iTunes purchased songs, though **** of if I know what they had in common.


it went through two different stages as well this time for my collection disappearing prior to deliberately removing everything and reloading it onto the device:

1) not being present on the device at all, including all of my playlists disappearing after this morning’s sync where I tried to add ONE song from my Mac Apple Music library to the phone, leaving nothing but my iTunes purchases.

2) a second sync attempt that failed to load most of the missing music, ASIDE from the one new song and a handful of others, but somehow iOS Apple Music now displayed all the missing tracks and their relevant playlists again, but any attempt to play them would prompt a “not available in your region” error.


which again makes me think there’s a database corruption of some kind that is making it think in iOS 18 that music tracks which aren’t associated as being iTunes purchases under your Apple ID are, somehow, region locked DRMed songs? Even if these are songs you’ve ripped from your *own physical collection*


utterly bizarre and worrisome that at an OS level there can be this kind of lockout of our own local files; even other music apps that use the onboard storage library didn’t have permission to play them.


again: all on an iPhone 12 Pro running the latest public build of iOS 18

Oct 22, 2024 3:28 AM in response to madslamared65

Apple keep removing my replies. I've spoken to support AGAIN today and they've said they've 'logged it with the tech team', which I don't believe.


As I said in my previous message that apple removed. Since updating to latest update of iOS 18, my AirPods no longer work with Music on my iPhone. It just produces this horrible hissing crackling noise.


They really need to sort this out because if it's not rectified by the end of the month I'm cancelling my subscription.

Oct 22, 2024 5:26 AM in response to FreekM

Naturally, like everyone on here, I “hope” they have fixed this. It’s concerning that many of us seemed to have experienced different problems. That leaves me wondering exactly what it is that they may have fixed. This blunder and then the failure to confront the problem more openly have left me questioning my devotion to Apple devices and their ecosystem.

Oct 23, 2024 12:07 AM in response to madslamared65

Not Music related, I know, but I have noticed that since iOS18 my phone keeps on switching to ‘driving mode’, even when I’m nowhere near my car. This is annoying because driving mode is supposed to mean it sends automated responses to WhatsApp and Messenger messages to say I’m driving and will be in contact when I reach my destination, and similar with phone calls. If it’s doing this when I’m sitting in front of the tv at home …. I’m going to attempt to turn off that functionality, wish me luck.

Oct 23, 2024 2:23 PM in response to Jaybix

adding to the above:


the artwork on the island is greyed out in one of the many glitches, and when you try to play or skip the song on the island, it doesn’t respond after you tap on the buttons… when this happens, I open the app and it shows a song I selected when I had the app open (I’ve listed to like 4-6 songs by now, and not that one), so I have to tap on the forward button until I get back to the song I was last listening to. Sometimes this doesn’t even work ‘cause the whole app froze and I have to close it and open it up again (and lose the last song I was playing). Really frustrating.


Also, when the

Oct 24, 2024 3:15 AM in response to madslamared65

Try this:

Restart your device: A simple restart can often resolve app-related issues.

Update the app: Check if there’s an update available for Apple Music in the App Store.

Reset settings: Go to Settings > Music, and toggle off/on features like Dolby Atmos, EQ, and Sound Check. You can also try resetting your network settings (Settings > General > Reset > Reset Network Settings) in case it’s a streaming issue.

Reinstall Apple Music: Uninstall and reinstall the app to ensure there are no corrupted files causing the issue.

Check for a new iOS patch: Apple may release minor updates to fix bugs after major releases. See if an update is available in Settings > General > Software Update.

Apple Music issues after iOS 18 Update

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