I transferred funds from Apple Cash to my bank, did the 3 business days so I wouldn’t pay the fee and it turns out it’s the old account that’s closed. Apple opened a dispute and says it can take 10 days. What else can I do?
iPhone 12, iOS 17
If the dispute is already started, then let it play out. In my experience, it just slows the process. You were not speaking to Apple Support, but rather an Apple Cash Specialist at Green Dot Bank.
Did you receive a dispute number? Don’t publish it here. The forums are public and anyone will have access to these posts.
Contact an Apple Cash Specialist at Green Dot Bank by calling (877)-233-8552.
There’s no reason to dispute a misdirected transfer. When the bank receives the transfer, it is either forwarded to an account associated with the old account or if there is none the bank is required to return to sending account.
Opening a dispute usually freezes the funds and slows down the process of returning the funds.
Sounds like 10 business days would be about right. That is the same amount of time to expect a refund if you sent Apple Cash to a person and they were unable to accept it. You may find it to be less, but they are going to say up to 10 days.
You’ve started the process, you’ll need to follow through with it. Please follow the instructions the Apple Cash Specialist is providing you.
You can always file the same dispute again. You’ll get your funds back, it just may take a few weeks.
Do I have to continue the dispute though? Cause the overall process is gonna take awhile. Apple is asking me for a letter from my bank stating that account is closed but it takes them 10 days as well to send it to me. Apple opened a dispute today and told me to send it to them. Not sure if the 10 days would be starting when I send the letter to Apple once I receive it? I did the transfer Sunday which was 9/15 I’m currently biting my fingers cause I’m out $780 dollars!
Yes I did my bank told me they can provide the letter that shows the old account is closed but take 10-15 days to receive. Spoke to Apple this morning and they said if I don’t send it within the 10 days the funds will be just sitting there and I would have to extend the dispute another 10 days
Thats what Apple did yesterday. So I’m confused
Yes I have I just need to receive the letter from the bank the quickest possible before the 10 days
Transferred funds
