Apple may keep my funds for accidentally cashing out my Apple Cash to my old bank account.

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Level 1

4 points

Apple may keep my funds for accidentally cashing out my Apple Cash to my old bank account.

So, I accidentally transferred my Apple Cash balance to my old (closed) bank account. Called apple and they said it’ll take 10 days for them to dispute. Got the funds returned from the bank 5 days later but Apple locked my account. Called and opened another case and they told me to keep checking my wallet for my account to reopen in the 48 hour window. 50 hours later, account still locked, they are changing their story to “we MAY give you your funds back in 90 days”. I am lost…

Posted on Feb 13, 2026 10:23 AM

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Answer 1

Top-ranking reply

Jeff Donald

Community+ 2026

Level 9

60,034 points

Feb 13, 2026 10:34 AM in response to Feemeister7

Apple is not a bank. Green Dot Bank is issuer and servicer of Apple Cash prepaid debit cards. Sending funds to a closed account is a suspicious behavior. Banks follow federal and state banking regulations in regard to closing accounts.

Contact Green Dot Bank:

• call (877) 233-8552

• disputes at P.O. Box 9, West Chester, Ohio

• general customer service at P.O. Box 1070, West Chester, Ohio 45071

• visit www.greendot.com

https://applecash.greendot.com/termsconditions/

For general information about prepaid accounts, visit cfpb.gov/prepaid.

If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.

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Answer 2

Feemeister7 Author

Level 1

4 points

Feb 19, 2026 8:32 AM in response to Feemeister7

Update: Greendot closed my original dispute and returned access back to my account after opening disputes with BBB, CFPB, FTC, and Federal reserve board. It would seem, my original dispute was all that was really holding up my funds. Not sure why even up to the corporate level they were claiming my account was going to go through an automated review process and they may give me my funds after the 90 day window. Maybe my complaints achieved the goal or maybe they were all telling me bad information? But it’s resolved now…

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Answer 3

Feemeister7 Author

Level 1

4 points

Feb 19, 2026 1:05 PM in response to Jeff Donald

Yeah it’s odd, dispute is what greendot called it when I called them to report that my funds were sent to my old bank account. Not sure why, but the funds were received back to them and all of the sudden they were saying they would take 90 days to make a decision on whether or not they would return my money to me. But then the “dispute” was closed and my account went restricted meaning I can now cash out but I can’t receive or send any funds. Good riddance I am going to call and have them close my account if possible. They were getting 60 or so dollars a month from me for my instant transfers but never again…

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Answer 4

Feb 19, 2026 12:42 PM in response to Feemeister7

Thanks for the update and I’m glad to hear issue is resolved to your satisfaction. Filing a dispute with bank and outside agency could lead to a double refund which would be fraud on your part. It’s generally best to let things play out naturally before involving third party agencies.

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Apple may keep my funds for accidentally cashing out my Apple Cash to my old bank account.

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