After updating to iOS 18, Photo App is not working on my iPhone 14 Pro

Yesterday support told me to update to the latest version of iOS (18.1) and it got solved 🙌🏻 @wdior1998

Hi guys

I encountered the same issue, although mine started over a week after updating to version 18. I tried restarting my phone, resetting network settings, and even resetting all settings, but nothing seemed to work. Eventually, I reached out to Apple Support, and they were able to help me fix it!

Here’s what worked: I changed my region from the United Kingdom to the United States, opened the Photos app, and it started working again! After that, I switched the region back to the UK, and it continued to work just fine.

Additionally, I had four languages set up on my phone, and the support agent advised me to temporarily remove them, which may have contributed to the solution as well.

I hope this helps anyone facing the same problem!

Dear people,

The solution given by rtvman is the best temporary solution to my problem.

1. Open the Photo app

2. Click on the heading Albums >, so not directly on one of the albums

3. A Header appears with the buttons: Personal - Shared - Activity

4. I can now scroll freely through the list of albums

If you click directly on one of the albums in 2. it goes wrong.

I wish you good luck

Sattelplatzmeister

I had the same problem on my iphone 14 pro.

I found the solution how to get the app work.

1) Press and hold Photos icon

2) Click on "Most Recent" (it will open an Photos app without crash).

3) Delete as much as possible unnecessary photos from your Phone.

And the Photos app should works fine.

Based on the posts, it looks like there are assorted problems with Photos, but specifically for the "Albums" issue, I think the above update is correct. In Photos, if you've set up Albums, you see them below "Recent Days." Within the Albums section appears to be a set of thumbnails for each album. Clicking on the thumbnail to see the photos in the album may or may not work. But if you click on the word "Albums" (it has an arrow next to it), it should bring up each Album in a list format. Then you can click within each album and see its photos.

fortunately 18.0.1 update solved the photo album problem i was having with my iphone 12 pro

rtvman wrote:… wondering if it's a bug.

If it were a bug, then we'd all be seeing this and, as you say, you've "not seen this issue yet addressed."

Have you tried a forced restart?

Force restart iPhone - Apple Support

System crashes are often caused by memory issues. How much memory do you have, and how much of your storage is being used and how much remains free?

Same problem for me with iPhone 15 Pro. Only the first six folders (containing albums) can be opened. The folders after that cause the app to hang. Forced restart does not resolve the issue. Please fix this ASAP.

A workaround that occasionally works is to long press on a folder then click back and now tap that folder and it opens.

I have a 14 Plus, 100/128 gb used, on iOS 18.0.1. Pressing the App icon launches and immediately crashes the app. I can't even force close it it's just not running. Force restarting my phone didn't help. Can long press on the app to access certain folders like "Recent" but the moment I try to view the main app page it crashes. Had zero issues before updating to iOS18.

I'm not in a good location to perform a total phone reset but guess I'll try when I am if the problem still persists.

When I try an add a location to a photo, it won’t save and often locks up the app.

When I try and remove photo from an album it says it does it but doesn’t and often locks up the app

These are just two examples. Pretty much any activity to curate and organise photos no longer works since IOS18. I have an iPhone 14 Pro Max.

An Apple Genius support agent advised me that this is likely a problem with my iPhone 14 Pro Max and took me through process to attempt to fix. Required 1. do full backup of everything to icloud. 2. download iTunes on PC. 3. use cable to do hard reset/restore of iPhone via iTunes. So after several hours doing all this and the anxiety of possibly losing everything on my iPhone, I got my iPhone restored. But Photos app was still not working correct. Same issues. Apple agent said that every iOS release has some issues and iOS 18 wasn't perfect but refused to accept that Photos app wasn't working due to iOS18 upgrade. I highlighted the large number of people on this forum with the same issue and they just said iOS 18 isn't perfect. Does Apple have any representatives read this forum? If so, please please get this fixed. It is a core part of the iPhone experience and it has been great for many years. But if it doesn't get fixed soon, I'm jumping to Samsung and will never buy another iPhone.