Unable to install eSIM in my iPhone

I cannot find EID in my setting and I urgently need to get an esim. I have iphone 13 and when i tried installing an eSIM it said that my iPhone is not compatible. I contacted my carrier they said it depends on the phone. Is there a way to solve this and get an eSIM?



[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Sep 20, 2024 12:02 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 20, 2024 12:05 AM

eSIM on iPhone is not offered in China mainland. In Hong Kong and Macao, iPhone 13 mini, iPhone 12 mini, iPhone SE (2nd and 3rd generation) and iPhone XS feature eSIM. Find out about using Dual SIM with two nano-SIM cards in China mainland, Hong Kong and Macau.


Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to install eSIM in my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.