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Zoulhh Author

Level 1

52 points

Why does my AirPods Pro Transparency Mode keep turning off?

"Custom transparency mode continues to turn off randomly. I have to go into “audio visual” in settings, then “Headphone Accommodations” then scroll to the bottom and turn on “transparency mode”. In this menu are the settings for adjusting external sounds. The transparency mode toggle button here keeps turning off! I’ve reset the AirPods, reset the settings several times but nothing seems to work. Please advise. "

This is a post from when iOS 17 was out. We now have iOS 18 and many AirPods Pro software updates ever since. Apple did not listen. The problem persists. Maybe because we're a minority. I don't know. But I am so dissatisfied with Apple. Not only because of this issue. Anyways, is there anybody having an idea how to fix this? Away from "Remove AirPods and pair them again"?

Thanks you.

[Re-Titled by Moderator]

Posted on Sep 20, 2024 1:44 AM

Top-ranking reply

Jbvyduna

Level 1

38 points

Posted on Sep 24, 2024 10:11 AM

Just updated to IOS 18 hoping some of the transparency drop-out problems would go away and to take advantage of the advertised hearing aid enhancements. Transparency seemed to have worked at first after the update for a few minutes but then turned off and nothing I do can seem to get it to work again. I am very dissatisfied with Apple with regard to transparency mode. It seems to get no support from Apple at all yet they have made a big deal about hearing aid enhancements in IOS 18. The developers should be forced to have a set of AirPod Pro 2's glued into their ears and set to transparency mode all day long until these problems get fixed.

WHY IS NOBODY AT APPLE LISTENING TO THESE PROBLEMS? Oh..., I guess they can't hear because transparency isn't working in their customer feedback and bug reporting systems or they plainly just don't care.

View in context

33 replies

Zoulhh Author

Level 1

52 points

Oct 28, 2024 8:57 PM in response to kevosmin

Did you enable hearing aid? With that enabled it finally works well. After months of mess.

Bassel80

Level 1

26 points

Nov 3, 2024 9:58 PM in response to Zoulhh

I have a theory that Apple Watch is causing this, are all of you guys have an Apple Watch at least added to your devices ?

juls08

Level 1

8 points

Oct 4, 2024 7:57 AM in response to kevosmin

Same issue!! They do not seem to care. Went to Apple Store, in the past, replacing them has worked—they were not going to do it this time, but since they were so condescending and rude—which made me upset, they gave me a new tech, who replaced them. Unfortunately, it has not worked, they do it less, but still shut off:( the next step is to go through support again and the the issue be sent to an engineer or something like that. If I have time for that nonsense, I’ll update.

Rob354

Level 1

45 points

Oct 19, 2024 5:19 AM in response to Cynthia Hull

Yes! After a year of this ongoing problem I’m thinking that it’s something to do with the connection to my Apple Watch too. Possibly a problem with handoff, but turning handoff off on the Apple Watch renders it pretty useless.

Apple really need to sort out how their devices work together - it doesn’t “just work”

Zoulhh Author

Level 1

52 points

Oct 19, 2024 5:51 AM in response to Cynthia Hull

Interesting point Cynthia, yet weird. Meanwhile my custom transparency mode does nothing anymore. No matter enabled or disabled, it's the standard transparency mode. One of many issues. I'm tired of the things Apple does and I'm tired of their outdated hardware too. I feel like a playground of Apples software engineers.

Oct 28, 2024 9:48 AM in response to Rob354

@Rob354 Several times per day? You are very lucky, mine a few dozen times per day. Before iOS 18.01, Airpods Pro 2 finally worked flawlessly for several months. (It was the same issue 6 months ago with iOPS17)

Now that the FDA has approved APP as a hearing aid, I wonder if the development team will address the issue seriously.

Oct 28, 2024 6:22 PM in response to kevosmin

I updated to iOS 18.1, which resolved all the disconnect issues. Additionally, Transparency mode now functions like a hearing aid, providing much clearer sound than before. To enable this, you’ll need to go through a few steps, including a hearing test and setting up your AirPods Pro as a hearing device. Thumbs Up to Apple!

Domdodo

Level 1

10 points

Nov 3, 2024 7:26 PM in response to Zoulhh

Just came back to Iphone after years of Android, picked up 16 Pro Max, Airpods Pro 2, and the Ultra 2 watch. The main reason I bought the Airpods pro was for the "hearing aid" feature through Custom Transparency. I too am having this problem, I turn on transparency and it turns off within 2-5 seconds. As I'm within my return period I plan on returning them by next weekend if I don't discover a solution.

What I can't believe is I've seen threads as far back as 2022 complaining about this and Apple still hasn't fixed this? That's astonishing to me, especially when they've gone to the trouble of marketing these Airpods pro 2 as being hearing aids.

Unless I'm missing something about the hearing aid part these things are duds.

Domdodo

Level 1

10 points

Nov 4, 2024 4:49 AM in response to Rob354

You may be on to something but not entirely. I was able to make the "turning off" go away by turning off my mac (sleep) but maybe it has something to do with the "handoff" feature? Not that I'm confident the problem is resolved.

I'm just amazed at how long this has been allowed to go on by Apple. Threads from years ago and apparently daily comments being ignored by Apple.

kevosmin

Level 1

20 points

Sep 23, 2024 4:04 PM in response to Zoulhh

The more we talk about it, the more attention it can garner and then Apple will have to take a look at it and try to fix it

chrluc1

Level 1

8 points

Oct 5, 2024 3:55 PM in response to kevosmin

Just hang on, it gets fixed.

Oct 19, 2024 7:38 AM in response to jbartony

I have the latest iOS(18.0.1) and most recent AirPods Pro, and my Apple Watch just switched off custom transparency mode. So, it doesn't appear to be fixed.