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Why does my AirPods Pro Transparency Mode keep turning off?

"Custom transparency mode continues to turn off randomly. I have to go into “audio visual” in settings, then “Headphone Accommodations” then scroll to the bottom and turn on “transparency mode”. In this menu are the settings for adjusting external sounds. The transparency mode toggle button here keeps turning off! I’ve reset the AirPods, reset the settings several times but nothing seems to work. Please advise. "


This is a post from when iOS 17 was out. We now have iOS 18 and many AirPods Pro software updates ever since. Apple did not listen. The problem persists. Maybe because we're a minority. I don't know. But I am so dissatisfied with Apple. Not only because of this issue. Anyways, is there anybody having an idea how to fix this? Away from "Remove AirPods and pair them again"?


Thanks you.


[Re-Titled by Moderator]

Posted on Sep 20, 2024 1:44 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2024 10:11 AM

Just updated to IOS 18 hoping some of the transparency drop-out problems would go away and to take advantage of the advertised hearing aid enhancements. Transparency seemed to have worked at first after the update for a few minutes but then turned off and nothing I do can seem to get it to work again. I am very dissatisfied with Apple with regard to transparency mode. It seems to get no support from Apple at all yet they have made a big deal about hearing aid enhancements in IOS 18. The developers should be forced to have a set of AirPod Pro 2's glued into their ears and set to transparency mode all day long until these problems get fixed.


WHY IS NOBODY AT APPLE LISTENING TO THESE PROBLEMS? Oh..., I guess they can't hear because transparency isn't working in their customer feedback and bug reporting systems or they plainly just don't care.

33 replies
Question marked as Top-ranking reply

Sep 24, 2024 10:11 AM in response to kevosmin

Just updated to IOS 18 hoping some of the transparency drop-out problems would go away and to take advantage of the advertised hearing aid enhancements. Transparency seemed to have worked at first after the update for a few minutes but then turned off and nothing I do can seem to get it to work again. I am very dissatisfied with Apple with regard to transparency mode. It seems to get no support from Apple at all yet they have made a big deal about hearing aid enhancements in IOS 18. The developers should be forced to have a set of AirPod Pro 2's glued into their ears and set to transparency mode all day long until these problems get fixed.


WHY IS NOBODY AT APPLE LISTENING TO THESE PROBLEMS? Oh..., I guess they can't hear because transparency isn't working in their customer feedback and bug reporting systems or they plainly just don't care.

Sep 22, 2024 10:21 PM in response to Zoulhh

the Same is happening to me now with Pro2, and it used to happen with the Pro1 a year ago and then out of nowhere it worked fine on the Pro1..

i guess its IOS related, two airpods and two iphones (iphone 15 pro now and iphone 13 pro back then) and still the issue managed to be replicated.


Resetting the Airpods did not help ..

Oct 7, 2024 3:24 AM in response to Zoulhh

I have been using Airpods Pro 2 as hearing assistive devices for over a year and this became a problem months ago. Transparency Mode is essential for these to be worn as hearing assistive devices because when it turns off I effectively become deaf! (It makes more sense not to wear Airpods!)


With the new FDA approval for Airpods Pro 2 to be used as hearing aids this problem needs to be fixed.


I'm on iOS 18.0.1 and every time there is an update to iOS (or the firmware version) I always hope that this problem will be fixed, but nothing ever seems to happen.


Transparency Mode turns off randomly several times a day, often within a couple of minutes of me turning it back on from my iPhone.

Oct 2, 2024 11:29 AM in response to Zoulhh

Count me in, too. The specific problem I’m seeing after updating to IOS 18 on my 15 ProMax is the Headphone Accommodations turn off spontaneously for transparency mode. I’m using my AirPods Pro 2’s that worked flawlessly with the same phone under IOS 17. The fastest way to turn it back on is using the audio shortcut in control center (the little ear icon), rather than navigating into it from the settings app.


[Edited by Moderator]

Nov 4, 2024 2:28 AM in response to Zoulhh

Transparency Mode keeps turning itself off on my Airpods Pro 2, which I have already been using as hearing aids for 18 months, prior to the iOS 18.1 update.


I am convinced that Transparency Mode keeps turning itself off because of very poor integration with the Apple Watch, e.g. Transparency Mode on and working, get a notification or look at your Apple Watch and Transparency Mode turns off!


It's difficult to replicate because it is very inconsistent, i.e. this might happen several times over the space of 20 minutes, then Transparency Mode might work fine for a few hours, but this problem keeps on occurring and has been since mid 2023.


In addition, iOS 18.1 brought the Hearing Test/Aid functionality to the iPhone/Airpods Pro 2, but ONLY in North America. The updated Airpods interface (e.g. the Loud Sound Reduction, etc.) on iOS 18.1 for everyone else in the world actually stops custom Transparency Mode from working. My audiograms now do nothing and I've had to reset my Airpods and re-pair them, then use iPhone Audio & Visual Settings to create a custom audio setup which seems to be acceptable.


I'm very disappointed with Apple for making such a mess of Airpods Pro 2's custom hearing options. If there was a suitable Android alternative, I'd be jumping ship.

Why does my AirPods Pro Transparency Mode keep turning off?

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