jack-serres Author

Level 1

22 points

Outlook.com issues after iOS 18 update

I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
Reading a message is possible.
Browsing folders and its messages is possible.
Writing a new message is possible.

Refreshing the page sometimes won’t work
It throws a random error and forces you to close the session and start again.

Responding a message won’t work.
Forwarding a message won’t work.
Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

Top-ranking reply

jackzero

Level 1

9 points

Posted on Sep 29, 2024 8:41 AM

My specific issue has been RESOLVED!!

When transfering my iPhone 13 to my iPhone 16, I have VPN services on. Turning it off would only come back on automatically! Here's my reply post on Apple Community. If you cannot get some APPs to install on new iPhone and iOS 18, this might be the problem. It was absolutely my problen and is now solved.

iPhone 16 w/IOS 18 -can’t log into some a… - Apple Community

Settings > General > scroll down to VPN & Device Management [select]. > VPN [select]. > simply turning off VPN Status will auto reconnect and turn VPN back on. > Select ExpressVPN Lightway [CLICK ON the blue i ] > TURN OFF Connect on demand.

View in context

66 replies

Zdzich_

Level 1

8 points

Oct 10, 2024 5:29 AM in response to jack-serres

I experience the same ☹️

Not only regarding problems with Outlook web-client, described in this thread, like this one:

but also (today) regarding Outlook web-server:

I think that Outlook servers don’t know how to cope with malformed requests sent to them from Safari

AlWeir

Level 5

5,049 points

Oct 11, 2024 7:13 AM in response to Zain8376

Remove your present email from Mail and re-enter it using the appropriate option. With that being said if it is a Hotmail or Outlook email try using the Outlook.com option. If that doesn't work try the Microsoft Exchange option. If that still doesn't work about the only alternative you have is to download the Outlook app from the app store and use that for Microsofts email be they Outlook, Hotmail or MSN

jack-serres Author

Level 1

22 points

Oct 29, 2024 7:51 AM in response to lanyond

Hi.

Not sure I understand your case…

Are you saying you hold an old iPhone, and cannot take advantage of updates?

Have you tried to use Outlook.com (over browser) instead of Outlook app or even Mail app?

Apparently, after the recent update to 18.1, I recovered the ability to manage my Outlook mail account over browser.

Still need to perform more tests…

Anyone still facing the original issue reported (after you update to 18.1)?

Nov 27, 2024 7:43 AM in response to jack-serres

Outlook freezes after IOS 18 update. Here's what I did. Signed in to MS365 and downloaded the Outlook Update and boom! Fixed. Before you go, and while I wait for the MS Outlook update to download (7 mins),

[Edited by Moderator]

jack-serres Author

Level 1

22 points

Sep 21, 2024 10:34 PM in response to scyriac

Thanks for commenting, syriac. Glad to know I am not the only one affected, unfortunately…

I have this reported to MS too, but still think this is a compatibility issue on Apple side. Their developers should align on a possible solution.

As I said, I saw this happening before…

jack-serres Author

Level 1

22 points

Sep 23, 2024 2:51 AM in response to Chris Thomas24

Guess what?!

Just today I realised I cannot open an attachment in an email.

When I click first time to open the attached file, the page simply reloads, staying with the open email.

After clicking a second time in the attachment, it throws the error below:

jack-serres Author

Level 1

22 points

Sep 26, 2024 10:18 AM in response to mynameisLaure

Hi Laure,

Thanks for the tip, but I wanted to bring awareness to Apple and its developers for those using their access to Outlook.com over browsers.

I can give a try, and follow your suggestion, just for the sake of testing the Mail app, but it’s not an option for me to use apps to manage my emails.

As a reminder, I did give a try on installing the Outlook app: after confirmation that issues were observed there as well, I simply uninstalled the app. As simple as that.

: )

I sincerely hope any hot-fix from Apple will be released anytime soon and lots of people using browser as primary mean of access to Outlook.com will get that smile in their faces back.

Having also Gmail and Yahoo email accounts being accessed over browser (Safari and Chrome) the issue is not observed with those mail providers. This is just an additional comment over my first post.

Take care.

jack-serres Author

Level 1

22 points

Sep 26, 2024 11:13 AM in response to mynameisLaure

Hey Laure,

Just stopping by to update you: indeed, setting up my Outlook account on Mail app work like a charm!

But the idea of creating (and maintaining) an additional local database on my phone is not I would enjoy the most.

I rather want to go back to the classic browser (on Safari, preferably) method.

; )

jackzero

Level 1

9 points

Sep 28, 2024 9:25 AM in response to jack-serres

I have been trying for 8 days to get logged back in to my Microsoft account via Edge and the Microsoft Authenticator. No luck. At this point I have become extremely agitated. I FINALLY got in touch with Microsoft tech support. They say it is purely an Apple issue. I believe they are correct. I have reset my Microsoft password and uninstalled and reinstalled that authenticator numeros times. I can log in to my Microsoft Account on my Macbook M3 Pro, My 12" iPad and my Desktop Windows 11 PC without an issue, so it's not an account issue. I simply cannot log in on my new iPhone 16 Pro. I keep getting an error in Edge and the Authenticator "too many attempts".

Before I go completely mad someone from APPLE fix or respond to this issue. I absolutely need to get logged in to my Microsoft account on my iPhone 16 Pro.

I had zero problems on my iPhone 13 Pro running iOS 18. Please help!

jack-serres Author

Level 1

22 points

Oct 1, 2024 7:20 AM in response to Angrn99

Hey Angrn99

You are referring to Outlook.com being managed over browser, just on you phone, right?

While we don’t have a hot-fix available from Apple, have you tried using a pc/mac, or even the Mail app on phone?

These are the only options for me right now that work fine.

AlWeir

Level 5

5,049 points

Oct 10, 2024 6:26 AM in response to cornel48

Here is a link to a feed back form so you can vent to Apple

Use the form below to send us your comments. We read all feedback carefully, but we are unable to respond to each submission individually. If you provide your email address, you agree that we may contact you to better understand the comments you submitted.

Feedback - iPhone - Apple

Zain8376

Level 1

8 points

Oct 11, 2024 7:13 AM in response to jack-serres

I’ve definitely experienced something similar in the past with Outlook.com after an iOS update. It’s really frustrating when basic functions like replying or forwarding emails stop working, especially after clearing cache and doing all the usual troubleshooting steps. Sometimes these issues are fixed after a patch from either Apple or Microsoft, so hopefully, they release a fix soon.

[Edited by Moderator]

cymrug

Level 1

14 points

Nov 29, 2024 3:39 AM in response to jack-serres

I'll tell you what's on my mind; Apple and their "incompetence" in issuing an update that has rendered Outlook email TOTALLY USELESS. I can't open any of my emails. I use the word incompetence advisedly or are they trying to drive us into the mire of the spam laden Mail program.

Additionally the wifi function corrupted my Google mesh system advising me that the system was "blocking DNS encrypted traffic" and that I was "not connected to the internet". This has now rectified itself this morning.

I expect upgrades to "do no harm" and at worst to make improvements.

Apple needs to sort this out and fast.

Omrakash

Level 1

14 points

Sep 25, 2024 11:28 PM in response to jack-serres

Software update

Sep 20, 2024 9:50 AM in response to jack-serres

jack-serres wrote:

• I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.

• Reading a message is possible.

• Browsing folders and its messages is possible.

• Writing a new message is possible.

•

Refreshing the page sometimes won’t work

• It throws a random error and forces you to close the session and start again.

•

Responding a message won’t work.

• Forwarding a message won’t work.

• Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

https://support.microsoft.com/en-us

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Outlook.com issues after iOS 18 update