jack-serres Author

Level 1

22 points

Outlook.com issues after iOS 18 update

I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
Reading a message is possible.
Browsing folders and its messages is possible.
Writing a new message is possible.

Refreshing the page sometimes won’t work
It throws a random error and forces you to close the session and start again.

Responding a message won’t work.
Forwarding a message won’t work.
Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

Top-ranking reply

jackzero

Level 1

19 points

Posted on Sep 29, 2024 8:41 AM

My specific issue has been RESOLVED!!

When transfering my iPhone 13 to my iPhone 16, I have VPN services on. Turning it off would only come back on automatically! Here's my reply post on Apple Community. If you cannot get some APPs to install on new iPhone and iOS 18, this might be the problem. It was absolutely my problen and is now solved.

iPhone 16 w/IOS 18 -can’t log into some a… - Apple Community

Settings > General > scroll down to VPN & Device Management [select]. > VPN [select]. > simply turning off VPN Status will auto reconnect and turn VPN back on. > Select ExpressVPN Lightway [CLICK ON the blue i ] > TURN OFF Connect on demand.

View in context

66 replies

jack-serres Author

Level 1

22 points

Sep 23, 2024 9:42 AM in response to Cornfused1234

Thanks for joining the conversation, but I think you didn’t read carefully the details of the issue reported. Your suggestion has absolutely nothing to do with it.

The access to Outlook.com is made over browser (Safari / Chrome). There are no email accounts to be deleted - and re-added here.

AlWeir

Level 5

5,554 points

Sep 26, 2024 5:53 AM in response to Omrakash

Which iPhones are Vintage and Obsolete in 2024?

Vintage iPhones

iPhone SE (1st generation)
iPhone 6s
iPhone 6s Plus (except for 32GB model)
iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus

Obsolete iPhones

iPhone (Original)
iPhone 3G (all models)
iPhone 3GS (all models)
iPhone 4 (all models)
iPhone 4S
iPhone 5
iPhone 5C
iPhone 5S
iPhone 6
iPhone 6 Plus

jack-serres Author

Level 1

22 points

Sep 26, 2024 10:25 AM in response to Dannynic75

Hey there, Danny!

I do remember last time I had faced an issue similar to this I was using an iPhone 8, but cannot remember the iOS version, but was a 16-something, for sure.

Fingers crossed they will hear our complaints and release a hot-fix.

Cheerio.

Sep 27, 2024 9:03 AM in response to jack-serres

Just coming here to say this is happening to me as well trying to use my work email. I have a 15 Pro Max.

However for me the issue seems to be limited to Safari and so far I have not run into any issues accessing it through Chrome. In Chrome everything opens as it should and I don't receive any connection errors.

Sep 27, 2024 10:29 AM in response to jack-serres

Someone@hotmail.com has worked since 1993 without fault. After upgrading my iPhone 13 Pro to iOS 18 someon@hotmail.com will not work. IMAP reports problems with password. Deleting account only caused further problems. iPhone will not allow recreation of the account. IMAP is not happy/does not support password. iPhone XR which has never had a hotmail account works perfectly. Does anyone have any idea?

jack-serres Author

Level 1

22 points

Sep 27, 2024 1:14 PM in response to helrat1947

But you are reporting issues with Mail app or Outlook app, right?

The original post was created to report issues with mail-over-browser use.

I did mention that I tried testing my account with Outlook app too, but just for testing purposes. It didn’t work well, by the way.

I always liked to manage my email over browser, only, not relying on apps.

Exceptionally I had to setup my Outlook account with Mail app. Otherwise I couldn’t respond to messages, pure and simple…

jack-serres Author

Level 1

22 points

Sep 28, 2024 10:22 AM in response to jackzero

Hey jackzero.

It sounds that you definitely have a different issue here.

Are you able to log into your Outlook.com account using the browser (Safari, Chrome, Edge) on your iPhone 13 Pro running iOS 18?

Then, are you able to simply reply to an email, have it forwarded, move the message to any other folder?

Let us know.

jackzero

Level 1

19 points

Sep 29, 2024 3:30 AM in response to jack-serres

I cannot login to outlook.com on Edge, Safari or Chrome. All those browsers want me to login to my Microsoft account or sync my setting. Upon clicking on and trying to login to my account on Safari or Chrome the screen goes blank, never to recover. When I try on Edge, it want me to use the Authenticator, which of course I cannot do either because it wants me to setup my account, which I cannot do because it will no log me in due to "too many attempts".

I cannot login to outlook.com nor any Microsoft address without first logging in to my account. It's a vicious loop of going no where. Anything associated with Microsoft on my phone is fubar'd.

No Word, no Excel, no Outlook or anything associated with my account/syncs are possible. This issue is "only" on my iPhone 16 Pro! My iPad running 17.7 has no issues!

I fear I may have to wipe my new iPhone 16 and just start from scratch, which I deeply dread.

Angrn99

Level 1

8 points

Oct 1, 2024 5:01 AM in response to jack-serres

Since my IOS 18 update I cannot open attachments in Microsoft outlook! I also cannot forward emails from outlook that have attachments. I have to literally save each attachment from outlook into a word document and forward it from there.

cornel48

Level 1

8 points

Oct 10, 2024 6:00 AM in response to jack-serres

I’m sooooo frustrated with the ios18 update. Most of my apps don’t function properly.

I can’t save any files in my microsoft office apps.

I can’t upload any documents in my mails.

This update is terrible!!

jack-serres Author

Level 1

22 points

Oct 10, 2024 6:56 AM in response to cornel48

Fortunately - for me - I have not got conflicts with my other apps. Just Outlook app, which I had installed just as an attempt to bypass the errors found while using Safari/Chrome to log into Outlook.com

lanyond

Level 1

8 points

Oct 27, 2024 7:58 PM in response to jack-serres

iPhone is restricted by Apple to not update past 16.7.10

Outlook requires v17 or more to work on iPhone.

Apple have basically turned my device into a basic phone as I can’t access emails due to how Apple restrict their updates on different models.

How can this be resolved without buying a new phone?

JMFwolf

Level 1

8 points

Jan 10, 2025 4:55 AM in response to jack-serres

Help I can’t get any outlook emails at all, can’t send, receive, wheel just goes round and round. I’ve remove it and reinstalled and it won’t reinstall! I also hate this new IOS 18.2.1,

[Edited by Moderator]

jack-serres Author

Level 1

22 points

Jan 11, 2025 8:41 AM in response to JMFwolf

Hi JMFwolf, are you referring to the Outlook app or Apple’s Mail app? Better report the issue in a separate topic, then let them know all the details on your device model and iOS version. I haven’t updated the iOS yet - I have got the notification only this morning, and I keep waiting for the next one. I can you that, right now, I have no issues with access to Outlook.com over browser (Safari) and also via Mail app, on a iPhone 14.

jack-serres Author

Level 1

22 points

Sep 20, 2024 11:43 PM in response to razmee209

It sounds to me more an issue on Apple side…

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Outlook.com issues after iOS 18 update