Outlook.com issues after iOS 18 update

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jack-serres Author

Level 1

22 points

Outlook.com issues after iOS 18 update

I saw this happening in the past too.

Outlook.com is not working properly after iOS 18 update.

I tried this with Safari and Chrome on iPhone 14

Login is possible.
Reading a message is possible.
Browsing folders and its messages is possible.
Writing a new message is possible.

Refreshing the page sometimes won’t work
It throws a random error and forces you to close the session and start again.

Responding a message won’t work.
Forwarding a message won’t work.
Moving a message to a folder won’t work.

For the 3 above, the page just quickly refreshes or creates a non-stop looping and finally throws an error.

Issue is between iOS and Outlook.com (it also won’t work with the Outlook app).

Clearing cache, restarting, etc (all basic troubleshooting) didn’t help.

I’m capable to manage my mail (responding messages) only while using Outlook.com on my PC.

Something similar like this happened in the same phone, with other iOS update (16 something…)

Anyone facing the same?

iPhone 14, iOS 18

Posted on Sep 20, 2024 6:36 AM

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Answer 1

Top-ranking reply

jackzero

Level 1

9 points

Sep 29, 2024 8:41 AM in response to jack-serres

My specific issue has been RESOLVED!!

When transfering my iPhone 13 to my iPhone 16, I have VPN services on. Turning it off would only come back on automatically! Here's my reply post on Apple Community. If you cannot get some APPs to install on new iPhone and iOS 18, this might be the problem. It was absolutely my problen and is now solved.

iPhone 16 w/IOS 18 -can’t log into some a… - Apple Community

Settings > General > scroll down to VPN & Device Management [select]. > VPN [select]. > simply turning off VPN Status will auto reconnect and turn VPN back on. > Select ExpressVPN Lightway [CLICK ON the blue i ] > TURN OFF Connect on demand.

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Answer 2

jack-serres Author

Level 1

22 points

Oct 4, 2024 7:17 AM in response to christinefromclewiston

Hi Christine!

I’m afraid you need to use the Mail app. This is what I am doing on phone - until the hot-fix will be made available.

While using the Outlook app, I was able to open emails, but not capable to respond/forward them - nor move them to another folder.

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Answer 3

Sep 23, 2024 7:34 AM in response to jack-serres

Solution: Delete your email accounts, and then re-add them. Works perfectly afterwards.

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Answer 4

jack-serres Author

Level 1

22 points

Oct 11, 2024 6:52 AM in response to amritkar

Yep!

Give it a try on Mail app.

Not my choice, but it’s the only way possible (at least for me) to manage my mail without errors.

Good luck!

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Answer 5

jack-serres Author

Level 1

22 points

Oct 30, 2024 6:37 AM in response to scyriac

Got it.

Mine were resolved only after the 18.1 update.

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Answer 6

jack-serres Author

Level 1

22 points

Nov 29, 2024 12:29 PM in response to cymrug

Didn’t the update to 18.1 fix your issue?

Mine got resolved after 18.1

I’m a bit reluctant to update to 18.1.1 though…

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Answer 7

jack-serres Author

Level 1

22 points

Nov 29, 2024 12:31 PM in response to sonroberts

Didn’t the update to 18.1 fix your issue?

Mine got resolved after 18.1

And I am talking about Outlook.com over browser (tested with Safari and Chrome).

I’m a bit reluctant to update to 18.1.1 though…

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Answer 8

Sep 25, 2024 11:19 PM in response to jack-serres

Hi Jack,

I have been suffering the same issue for one week after iOS18 update.

Here is how I sorted it this morning, and so far it works!

I re-set my Mail account and deleted the old one.

Settings> Apps> Mail> Mail Accounts> Add Account> Outlook.com

Good luck!

Laure

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Answer 9

jack-serres Author

Level 1

22 points

Sep 29, 2024 4:22 AM in response to jackzero

Hi again jackzero.

I had a similar issue - like yours, but it affected me while using my iPhone and my PC as well.

When I browsed around, at that time (about a bit more than a month ago) to understand the case, I just realised I was not alone. I read about people facing the same.

After managing to get support from Microsoft, they have investigated my logs (on their side), and came out with the reason that my account had simply ‘stalled’.

They have done some kind of reset, that allowed me to get back to my mail, without the ‘looping’ thing.

Definitely not your case, as you are capable to use your account on your iPad, right?

I hope for the best, and in case you plan to report something to Microsoft, you can mention the ‘stalled account’ scenario. You never know…

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Answer 10

pkgraum

Level 1

8 points

Oct 1, 2024 1:19 PM in response to jack-serres

Pretty sure it’s not Apple, it’s the outlook live not keeping up with compatibility. Looks like little by little they are going to stop supporting Apple so maybe it’s time to change my mail software. Too bad I really liked Outlook live, but it really is becoming more trouble than it’s worth. They probably think they’re going to sell more full paid edition this way, for me they’ll just lose me as a long-term customer. They started off about six months ago, conflicting with yahoo and AT&T mail servers now with iOS 18 update there’s all kinds of issues. Too bad used to be a nice mail app. Guess I’ll just have to start getting used to Apple mail instead.

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Answer 11

jack-serres Author

Level 1

22 points

Sep 27, 2024 1:06 PM in response to chemicalxv

Lucky you! I was able to replicate the issue on both Safari and Chrome (I didn’t want to install also Opera for testing purposes, as well as for any other browser options available).

I use apps at the minimal level on my phone (don’t even use any social media and I feel good about that too).

Mail app is now used for the time being, but only ‘till any hot-fix is made available, so I can come back to mail over Safari, only, as in the past.

: )

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Answer 12

jack-serres Author

Level 1

22 points

Oct 10, 2024 6:52 AM in response to AlWeir

Have you noticed that I mentioned Outlook app does not work (at least for me)?

I can replicate the same issues on both web version (over Safari/Chrome) and Outlook app.

I am using Mail app (Apple resident app) to manage my mail, but just until Apple/Microsoft release a solution for this bug.

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Answer 13

Zdzich_

Level 1

8 points

Nov 4, 2024 6:00 PM in response to jack-serres

Yes, iOS 18.1 update helped some way.

However, less often but still, I am facing these issues:

Outlook web app interface in Safari cannot load data showing spinning wheel
After dozen of seconds it shows Retry button
Nevertheless after clicking this button Safari browser still cannot load data
Closing tab and reopening it does not help
Closing Safari app and reopening it also does not help
Second close of Safari app and reopen also does not help
Third close of Safari app and reopen does help

BTW: there is annoying new function "render of last webpage view" causing user to think that webpage has frozen in a tab which user is getting back to

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