You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

How to fix iPhone 16 Pro Max Stuck on Setup?

Setting up new iPhone and transferred number from old phone. New phone appears stuck on "Cellular Setup Complete" with only the greyed out bar at the bottom of the screen and a spinning "thinking" icon. Next step??


[Re-Titled By Moderator]

Posted on Sep 20, 2024 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2024 9:09 PM

Same here. iPhone 16 pro max flashes the unlock keypad screen and the slide to turn off screen for a second with no allowance to do anything. Hello brick. Apple support has no ideas! iPhone scorching hot. I'm hoping the battery drains. What is going on with a $1,599 phone?


[Edited by Moderator]

129 replies

Oct 15, 2024 6:59 PM in response to Bob-W2GG

I was able to fix this by following this Reddit post. If you have a Mac, then follow these steps:

  1. Plug the stuck iPhone into your Mac
  2. Restart your iPhone and put it into Recovery Mode
  3. While putting it into Recovery Mode, make sure to continue holding the power button down while you see the Apple logo on the screen. It should change to an icon telling you to plug it into your Mac.
  4. On your Mac, follow the prompts to Update and/or Restore your iPhone.


Hope this helps others and thanks to the folks who helped me.

Oct 30, 2024 10:01 AM in response to VVASU

Hey,


The solution was to essentially hard reset the phone from my Macbook. However, when I tried it at home, it made the problem worse somehow by locking my phone into "troubleshoot" mode.


I ultimately ended up making a genius bar appointment and they did the same thing with their equipment but it worked.


Hope that helps

Sep 21, 2024 11:03 AM in response to Bob-W2GG

Looks like this is a pervasive and persistent issue! For me it manifest when trying to transfer my data directly from my iphone14pro to a new iphone16pro. The process got hung up in the 'transferring data' screen. After waiting 90min with no resolution I did the following:

  1. I stopped the process on both phones and turned them off
  2. I turned on and backed up my iphone14pro
  3. I turned on the new iphone16pro and chose icloud back up
  4. After about 30min the iphone16pro awoke and was ready to be used on cellular & wifi
  5. It took quite some time for all the apps to update and still some required reauthentication
  6. DO NOT ERASE your old phone until you have fully set up your new phone as you may need it for certain actions
  7. Best to use the new phone for a few days before ditching and trading in your old one

Oct 30, 2024 8:46 PM in response to Johnburg

Same Here -- using Vol up for a sec / vol down for second then holding power button until powers off and then restarts all over / stuck on Hello Screen won't allow a scroll up - looped,. volume up / volume down power to logo, then restarts on hello screen won't allow a scroll up, just millisecond flash of the passcode screen and then back to hello.


WHAT CAN I DO?


  • started when the Promax was in software download mode for over an hour ... F

Nov 2, 2024 3:52 AM in response to SirLemon20

I came back here after managing a fix for it and hoping this would help those who have been through the frustration with this issue like me. Here's what you need to do:

Having a MacBook and a cable to connect your iPhone to it, plug your iphone into Macbook.

Please be patient when trying to put your iPhone in DFU mode (it could take more than 10 times like I did, see the image attached about DFU mode screen).

2. a) Press the Volume Up button (quickly no need to hold), then release it.

2. b) Press the Volume Down (quickly no need to hold), then release it.

2. c) Press and hold the Power button until you see the Apple logo on a black screen (if at this step your phone only restarts and then you see the f Hello screen again, please go back to step 2a and re-tried, and you need to be patient).

2.d) Right when you see the Apple logo on step 2. c) press the Volume Down Button (while still pressing the power button) and DO NOT RELEASE THESE 2 BUTTONS UNTIL YOU SEE THE CAPLE CONNECT TO COMPUTER ICON on a black screen (this is the sign that you've successfully entered the DFU mode)

3. Now open Finder on Mac, select your iPhone (left menu Locations) and choose to "Restore iPhone" (if there is a pop-up that appears on your Mac asking to connect your iPhone -> select Allow -> select Restore option) - do not choose "Update"

4. Stay connected after the phone has been restored. Make sure you pass the Hello screen before you can unplug it.

* DFU mode:



* Restore iPhone from Finder on Mac:


* Successfully restored:

Nov 22, 2024 4:56 AM in response to Bob-W2GG

FIXED SOLUTION WITHOUT DATA LOSS




Hello everyone, I faced the same issue on my iPhone 13 Pro Max while it was charging. The device went into a continuous boot loop. I contacted Apple customer service, and they advised me to update the device via iTunes on my Windows laptop. However, when I tried to update, it failed due to an error.




They then suggested uninstalling iTunes and installing the “Apple Devices” app on my laptop to attempt the update from there. Unfortunately, that method didn’t work either.




Later, through this forum, I learned about Apple Configurator. Someone had used it to reset their device, but I was concerned about data loss since my data is very important.




Instead of resetting, I followed a simple step in Apple Configurator, as shown in the attached image, and successfully recovered all my data. Please note that Apple Configurator is only available on Mac, so you’ll need a Mac to use it.


thank me on insta @arsalanbakal

How to fix iPhone 16 Pro Max Stuck on Setup?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.