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New iPhone 14 Pro, update to iOS 18 stalled during setup and transfer from old phone

I'm setting up a new (bought refurbished from official refurbished Apple Store) iPhone 14 Pro, and initiated the setup to transfer data from my iPhone 13 mini, including the setting up the eSIM. At some point, I was prompted to update to iOS 18. It downloaded and completed the progress bar, but now it's stuck on the Software Update screen, with just the iOS 18 description, a Learn More bar that I can't tap, and a grey button bar with a spinning loading wheel. It responds to lock, swipe up to unlock, and takes my passcode, but otherwise I cannot interact with it at all. My old iPhone 13 mini has a waiting for software update screen, instructing to keep it near the new phone while information transfers.



It's been like this for 2+ hours. What do I do? It doesn't look like it's doing anything. My wifi is on and connected to the internet

Posted on Sep 21, 2024 1:42 AM

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Question marked as Top-ranking reply

Posted on Sep 27, 2024 8:25 AM

I have this similar problem with my iphone 14 pro when transferring from my iphone 12, my solution is to not transfer the devices first but do a new iphone set up first after it is done on the home screen, go to settings and manually update the Iphone.


After updating to the latest ios on the device, go setting and to “transfer or reset iphone” once inside press erase all contents and settings to prompt you back to the hello set up screen then you can set up the rest with your old device.

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Question marked as Top-ranking reply

Sep 27, 2024 8:25 AM in response to bluenote1

I have this similar problem with my iphone 14 pro when transferring from my iphone 12, my solution is to not transfer the devices first but do a new iphone set up first after it is done on the home screen, go to settings and manually update the Iphone.


After updating to the latest ios on the device, go setting and to “transfer or reset iphone” once inside press erase all contents and settings to prompt you back to the hello set up screen then you can set up the rest with your old device.

New iPhone 14 Pro, update to iOS 18 stalled during setup and transfer from old phone

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