iPhone 16 Pro Max does not show up in Mac finder

My new iPhone 16 Pro Max is not found in Finder on my 2017 MacBook Pro running Ventura 13.7. I have tried multiple new Apple USB-c cables, in all 4 ports on the computer. The phone will not charge if plugged into the Mac but will charge if plugged into the wall. My iPad Pro M4 and iPhone 12 show up in finder and charge no problem using all the cables and ports. I updated phone and Mac to latest software, reset location&privacy and network settings on the phone, & booted in safe mode as directed in various troubleshooting articles online. Rebooted phone and Mac after every try. Apple support had me retest most of the above. Support says Ventura 13.7 (the latest for my older Mac) does support the new phone but have not been able to solve it. I have a Genius Bar appt to test the phone’s usb port (which Apple thinks is not the problem) Any suggestions of other things to try? If Genius Bar can’t fix it I will return the phone (sadly).

iPhone 16 Pro Max, iOS 18

Posted on Sep 21, 2024 1:57 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 22, 2024 3:26 AM

I have the same problem. Spent the entire night during lunch day trying to figure it it up


Tier one tech-support @Apple was completely useless.


Escalated complaint to tier 2 tech-support, which was very helpful. The tech went through all the troubleshooting with me, including trying to put the phone in DFU mode, which confirm that The phone was defective because it could not even get into that mode.


Long story, short, he concluded that it is a hardware issue. And so have to go to the Apple exchange procedure, to get the phone fixed, replaced.

45 replies

Oct 9, 2024 5:08 PM in response to pamela85

I buy the Iphone 16 Pro and connect whit assistant apple support how connect iPhone in iMac!Conect whit usb cable try all solution but iMac dont allow iPhone in application FINDER!Apple support suggestion a return phone in store because try everything and and finder not try my iPhone and not charging!All iOS system is uptake a new iOS anddont working!!A you fixed that problem and when all my other iPad and iPhone 11 show in FINDER NORMAL whit cable but iPhone 16 pro not charging and dont show in finder sadly return yesterday phone in store !!

Oct 13, 2024 11:12 AM in response to edson_raice

edson_raice wrote:

This is so frustrating. Even in between Apple devices people are still struggling to connect. Now I have to buy new MacBook because I bought new phone? This is sickness to my stomach. This guys they never get it right. So classic

As several posters in this forum have said that it works with their iPhone 16 and Ventura, perhaps you should troubleshoot the problem with your specific configuration rather than scream in anguish.

Oct 26, 2024 1:46 PM in response to pamela85

Ok I'm now travelling and not able to try anything with my 2017 27" imac running Ventura which won't allow my phone to connect to Finder. And it's quite inconvenient for me currently to contact Apple based on all the above posters who mention they've done this and sounds like they've spent a fair amount of time trying to fix this with Apple Support who sometimes suggests buying a new mac.


Now I'm trying to connect my iPhone 16 Pro to my mid-2011 MacBook Air running High Sierra (10.13.6) which is the highest OS for this MBA and it won't show up in Finder. It shouldn't be that we can't connect our new iPhones to our Mac's without buying more adapters and or cables. My MBA only has 2 USB-A ports (1 of which is used with the dongle for my mouse) and no USB-C ports. I have 2 cables that have USB-C male at one end and USB-A male at the other. Both are used for other devices that utilize high speed charging and based on that I assumed should work but they don't.


I haven't read in this thread about anyone using a MBA running High Sierra (most are up to date and 2017 models). IF Apple requires us to have up to date computers this should have been spelled out before purchase.


I'm hoping there is a quick software update to fix this. I keep checking every day but have so far not found any. Until this is fixed, I cannot back up my new iphone as I am trying to get away from iCloud. But I'm thinking this is why such an issue is happening possibly; Apple wants everyone to be using iCloud for backups etc.

Oct 29, 2024 6:08 AM in response to pamela85

This will be helpful while I’m at home using my iMac. However, I am a snowbird that spends the winters in Florida and I’m not about to get a new MacBook Air just because of this issue so it’s very frustrating that I cannot use my MacBook Air with my new iPhone for this while I’m away for upwards of five months every year. I can’t imagine how many other Apple users. This is impacting. It is wrong of Apple not to put through a fix specifically for this issue without requiring people to buy a sewer MacBook.

Nov 11, 2024 9:02 AM in response to pamela85

This worked for me, as soon as I turned the "Show this iPhone when on Wi-Fi." on, the iPhone is seen over the Wi-Fi.


If your iPhone connects fine over USB but not via Wi-Fi, it may be due to a setting or network configuration specific to your iPhone. Here are some steps to try:

1. Enable Wi-Fi Sync in Finder

  • Connect your iPhone to the iMac with the USB cable.
  • Open Finder, select your iPhone, and under the General tab, check "Show this iPhone when on Wi-Fi."
  • Click Apply to save this setting, then disconnect the USB cable and see if it appears via Wi-Fi.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 16 Pro Max does not show up in Mac finder

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.