My printer not PRINT from my iPhone 15

Thank you for the information.

I understand that printing works with your old iPhones, but here are just a few things to double-check.

• First of all, would it be correct to assume that both new iPhones can be used in a normal way via the Wi-Fi network provided by your Mercusys MR50G router (for example, to access the Internet via a web browser)?

• Have you checked that the router is not set to block certain devices/traffic/protocols?

• You are not using a VPN app on the iPhones?

• This is a dual-band router. Modern routers often use "smart" device discovery and automatic band selection. This can sometimes be a problem, and may require manual band renaming/splitting.

• If necessary, one can also carry out a quick comparative test with a temporary Ethernet cable connection between the printer (the HP OfficeJet Pro 8120e has an Ethernet port) and one of the LAN ports of the router. Ethernet may be more stable, and would rule out some of the difficulties related to Wi-Fi.

• AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections. So, a printer may use Ethernet while iPhones are wirelessly connected to the router.

• The HP OfficeJet Pro 8120e All-In-One Printer is listed as a supported AirPrint model in About AirPrint - Apple Support (en-us, September 19, 2024). This means that printing should work from an iPhone without additional iOS apps (Use AirPrint to print from your iPhone or iPad - Apple Support) if the iPhone and the printer are connected to the same network (Wi-Fi router). Are you using an extra app from the printer manufacturer?

You could begin by testing a full power-cycle sequence (in this order, do not forget the router):

Power off the Wi-Fi router, the printer, all iPhones, and all other devices/computers. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhones and all other devices/computers.

If this does not lead to a change, please post back with information about the exact printer model as well as the type of Wi-Fi router (do not post any serial numbers or access codes).

There are no settings to change. If restarting the devices does not work, then it would indicate that your phone is not connected to the same WiFi network, but it seems you have checked your network as well. There are only 2 other things I could suggest with it only happening on 1 device and that device is connected to the same Wifi:

• Force Restart the phone - This may take a couple of attempts to get the speed and sequence of the key presses correct and the last step of holding the side button until the Apple logo appears could take up to 15 seconds. Ignore anything else you see on the screen until the logo appears.

Force restart iPhone - Apple Support

• Reset Network Settings - You will need to enter your WiFi password again when you first login, but many times this will help with communication problems. You can jump to step 7 in this Support Article:

If your iPhone or iPad won't connect to a Wi-Fi network - Apple Support

You're welcome! Glad to hear that it is working again.