iOS 18, mail app no longer makes move to folder suggestion AGAIN…happened recently in iOS 17 as well

This is happening on my iPad—18.0.1. It's frustrating. I was hopeful that after a weekend of manually moving messages, the application would learn. No go.

I cannot find documentation on how this "move suggestion" feature should work.

Apple Customer Support has NO DOCUMENTATION on the iOS or Mac OS feature. The Product Manager for Apple's Mail App needs to pay attention and support their own team.

If you are reading this and frustrated, first open an Apple Support Case. Second, post here with your support case number (mine is 102430691283). Third, send in Feedback (below).

Apple also invites submission of comments, bug reports, and feature requests via its Product Feedback portal. For iPad and iPadOS:

Feedback - iPad - Apple

You can send to iPhone feedback, where your feedback will be carefully read and logged by those who work behind-the-scenes at Apple. They will likely not reply, yet as others also have the issue, they can see which devices and iOS versions are affected. With enough feedback, we may see it addressed in a future update.

Eg: Feedback - iPhone - Apple

Engineers won't read your post here.

Apple support's article: Organize email in mailboxes on iPhone - Apple Support

Eg: says

Move emails to a mailbox

1. Go to the Mail app on your iPhone.
2. Do any of the following:

• • While viewing a Primary message: Tap , then choose a mailbox.
• While viewing a category message list: Tap Select, then select the messages you want to move by tapping their checkboxes.
• Tap Move at the bottom of the message list, then choose a mailbox.
• Important: When you select messages in Transactions, Updates, or Promotions, you are
  • selecting all the messages in that category from the sender.
  • While viewing a sender’s digest view: Swipe left on a message, tap , tap Move Message, then choose a mailbox.

________________________________________________________________________

Else: Apple Mail Support website: (info. / support / contact options etc.)

Eg: There's a "Get Support - start now" link )online chat / phone / email etc.)

at the bottom of their website (link below):

Mail - Official Apple Support

The feedback website: Product Feedback - Apple

Eg: You could try sending feedback here: Feedback - iPhone - Apple

Recommendation:

• Write a log of everything you are doing with Apple's Customer Support, put a version number on the document, update it after every call with customer support, and then upload it to the Apple Support Ticket.

This helps Apple's Customer Support Team. I've run large tech customer support teams in the past. Something is seriously broken between Apple's Product, Engineering, and Support Teams.

The fact that there is NO WAY for Apple Support to escalate through their management to force Engineering and Product to create documentation for a feature is a core leading indicator to this concern.

Doing a documented log of your journey, troubleshooting, and updates is helpful to Apple's Customer Support person and their ability to pass that information to Engineering (they cannot talk to the Product Manager).

Here is an example of a troubleshooting log in this case:

2024-10-21 - Apple Move Suggestion on iPad iOS 18 Broken - 10******3

Notice that I edit screenshots of product privacy information.

After the call, I update again. This helps the next call to Apple Customer Support.

[Edited by Moderator]

I see the mail app on their feedback page

Product Feedback - Apple

Assuming you are using an inbox in Apple's "Mail" app:

If you haven't already: You might give Apple's 2024 method a try:

Move your email messages to a mailbox

1. Go to your Inbox in Mail.
2. Tap Edit in the upper-right corner.
3. Select the email messages, then tap Move.
4. Tap Move Message.
5. Choose a mailbox to move the email messages to.

From: Use mailboxes to organize email messages on your iPhone or iPad - Apple Support

If this is not working for you: You may want to send feedback to reach those who work behind-the-scenes at Apple : See webpage :Product Feedback - Apple

If you wish: You can send the feedback to reach those who work on the software behind-the-scenes at Apple, as it unlikely to be seen by anyone other than Apple-users, like ourselves here. Product Feedback - Apple

i found Apple mail app on their feedback page: Product Feedback - Apple

heres a work around I use for now until they update the iPhone OS. My iMac still has this feature!

Hope this helps for now till Apple realizes the super helpful feature we’re used to in past OS for iPhone

I chatted with an Apple support person. At first he did not seem to understand the issue. Then he put me on hold for a while to check it out with someone else. When he returned he referred me to the new Grouping that is available now in Mail with the latest version, 18.4. But that feature does not cut it for the useful Move To feature with Suggestions and Memory for the best location to move to.

Does not sound to me like Apple will restore this useful feature!!

The suggestions being made here are unfortunately useless.

There is no mail app on the iOS feedback site.