delete apple id

Здравствуйте,


Я недавно приобрел новый iPhone, буквально несколько дней назад. У меня есть все чеки и доказательства покупки, которые могу предоставить. При настройке телефона я доверил его своему брату, чтобы он помог мне с процессом. Однако, вместо того чтобы войти в мой собственный Apple ID, на устройстве оказался привязан какой-то другой аккаунт, о котором я не имею информации.

До того, как я отдал телефон брату, я уже создал свой собственный Apple ID и даже вошел в него на устройстве. После того как он вернул мне телефон, Apple ID поменялся, и теперь устройство привязано к чужому аккаунту.


Мне нужен мой телефон с моим собственным Apple ID. Я готов предоставить любые документы, подтверждающие мою покупку, включая чеки, переводы и другие данные. Прошу вас помочь мне удалить этот чужой аккаунт и привязать мой собственный Apple ID.

Заранее благодарю за помощь!


С уважением,

Владимир

iPhone 15 Pro, iOS 17

Posted on Sep 24, 2024 12:26 AM

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Question marked as Top-ranking reply

Posted on Sep 24, 2024 7:27 AM

Ask you brother if it is his account. If it is, get him to do the things in this support article --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If it is not his account, it appears that although the phone was "new" to you, it was not truly new. It had a previous owner who did not sign out. In that case try to return the phone to the seller and insist they do the things in the support article, or ask for a refund. You are encountering Activation Lock which inhibits the re-use of stolen devices.


If your brother did sign into it but does not have the information, or will not provide it, to sign out, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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Question marked as Top-ranking reply

Sep 24, 2024 7:27 AM in response to peroxidena

Ask you brother if it is his account. If it is, get him to do the things in this support article --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If it is not his account, it appears that although the phone was "new" to you, it was not truly new. It had a previous owner who did not sign out. In that case try to return the phone to the seller and insist they do the things in the support article, or ask for a refund. You are encountering Activation Lock which inhibits the re-use of stolen devices.


If your brother did sign into it but does not have the information, or will not provide it, to sign out, Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


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delete apple id

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