I've had my phone for 2 days and I've had very few issues but just now it turned itself off and on again and now the touchscreen is COMPLETELY unresponsive. I just cannot use it at all. I can't restart it. I tried to force restart with the buttons but it told me it would call the emergency services so I quickly put a stop to that. Is anyone else experiencing this?? (and found a fix?)
[Re-Titled by Moderator]
You didn't use the correct procedure for Forced Restart
You didn't use the correct procedure for Forced Restart
Update from post author:
As stated in an earlier post, having tried the forced restart to no avail, Apple tech support were great via live chat and talked me through a phone restore through my laptop. It failed, so in my case it was declared a faulty hardware issue and my phone carrier provided me with a new handset. I have had it for several weeks now and have had no issues with it at all. Apple were very apologetic and helpful and have dealt with the issue brilliantly.
sashi192 wrote:
I have iPhone 16 pro max I cannot open the phone it just died on me. At 7am this morning I tried to check my mail
it just died I don't know what to do. I tried to switch off can't do it. Nothing happens its just blank screen. I received a phone call this morning and now its locked with blank screen
Force Restart your iPhone and on the last step, which is hold the side power button until you see the Apple Logo, HOLD IT for however long it takes till you see the Apple Logo --> Force restart iPhone - Apple Support (CA)
If you haven't already, once you're back in your phone, make sure you update to the newest iOS 18.2 version released last week.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
Update on my original post. My screen went black and never returned. Apple told me to take it to Apple Support at Best Buy. Diagnosis was replace the screen since there was nothing wrong with the operating system. So my two day old brand new phone had to get a screen replacement. Since then it’s been good (fingers crossed). Still shocked the screen had to be replaced on a new phone.
You need to have Apple perform diagnostics on your iPhone. It can be done in person at an Apple Retail Store or at an Apple Authorized Service Provider. You can also contact Apple Support and request remote diagnostics.
If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.
Contact Apple for support and service - Apple Support
Genius Bar Reservation and Apple Support Options - Apple
I contacted Apple by chat… after I did a back up and they made me completely erased and reset my phone …. Since then… I didn’t have any issues
Contact apple support have them run apple diagnostics. They can see if you phone has a bug. Mine did (few days ago) and I went to the Apple Store and had them repair mine for free. They won’t fully admit there’s an issue, but if you don’t complain it won’t be fixed and the ios update will not fix it either. Good luck
Thank you! After holding the side power button for 2 minutes, it came back on. After reading this discussion I want to switch to a lower model that's more stable. For the amount of money the phone costs, this is unacceptable!
You may want to contact Apple support. They can perform remote diagnostics on your iPhone. As you say it’s uncharacteristic, so it might be a hardware issue.
Contact Apple for support and service - Apple Support
Choose your country or region - Official Apple Support
Apple support just told me to reset the phone and do not restore from my back up. Then, if it persisted, to go into the store. no replacement mentioned.
It was a hardware issue for me. Have sent mine to repair.
I factory reset the phone and started it without the back up that seems to be the fix at least it was for me
reece161 wrote:
apple why has my 16 pro max just turned it self of when I was on it and then came back on please fix the issue
You aren't writing Apple here. This is a user to user only forum. We don't know what your phone did and by posting here, Apple certainly can't fix anything. If your phone is having an issue, schedule an appointment at your Apple Store Genius Bar for Apple to run diagnostics on it.
To be fair my phone 16 has done the same. Several times. To say maintain your standard, perhaps contact Apple Genius Bar and they will hopefully rectify the problem. If you’re not happy change your phone.
iPhone 16 Pro unexpectedly shutdown, and the screen became unresponsive.
