iPhone 16 Pro unexpectedly shutdown, and the screen became unresponsive.

Its the 2nd time im writing this because my phone shut down before i post this. I bought the iPhone 16 Pro Max in November and it’s been shutting off since then and it’s even worse after the iOS 18.2 it keeps shutting shutting down after every hour

reece161 wrote:

apple why has my 16 pro max just turned it self of when I was on it and then came back on please fix the issue

You aren't writing Apple here. This is a user to user only forum. We don't know what your phone did and by posting here, Apple certainly can't fix anything. If your phone is having an issue, schedule an appointment at your Apple Store Genius Bar for Apple to run diagnostics on it.

Your fix could possibly be in iOS 18.2 being released today. If it doesn’t resolve your issue, I’d suggest calling Apple Support and having remote diagnostics done on the device.

Apple iOS 18.2 public release is rolling out around the world in many (all?) countries today. I watched a video from someone in Australia an hour ago and he’d installed the update and reported that it resolved many of his issues. The article below explains how to update. The release time in your area may not have occurred yet. You will just need to check the update option in your iPhone.

Update iOS on iPhone

You may want to contact Apple support. They can perform remote diagnostics on your iPhone. As you say it’s uncharacteristic, so it might be a hardware issue.

Contact Apple for support and service - Apple Support

Choose your country or region - Official Apple Support

I’ve had this happen twice. Both times I had to “turn it back on” or boot the device. Both times I was using watching videos on YouTube.

My phone 16 plus got shutdown 2 times .Both time while receiving a call.After that I had to restart it.Looks like bug in IoS18

Mine has done it twice once with 18.01 and then with update 18.1

It happens to me as well. Right now I just dialed one number and that number is saved in my contact list. As soon as I click on the number the ring goes and my phone is switched off. In fact, another number that I had dialed still was ringing.

I have 16 plus but this time I am highly disappointed with apple.

I was just finishing a call and the phone just shutdown. I was on 95% battery and I’ve never had an iPhone do this before. I hope Apple will have a solution as it’s a significant issue for many people.

Same here with iphone 16 256gb.

battery over 70%, muddle of call screen goes black then apple logo and have to put passcode, this takes about a few seconds not as long as complety ***** down / restart process.

tomorrow going to apple store..😫

It's surprising and frustrating for a new iPhone 16 Pro Max to shut off randomly, especially when it's not heavily used. I've used all previous iPhones and never experienced this issue before. This shouldn't happen with a new device, so it's worth checking for software updates or reaching out to Apple support for assistance. If the problem persists, they should do something about it or offer a refund—it's understandable to be upset.

abbigailfriddle wrote:

I literally just woke up and went to shut off my alarm when my phone once again shut itself off. This is the 5th time this has happened to me since buying this phone. Apple next time fix all the bugs before pushing out a new device so fast.

You aren't speaking to anyone from Apple here. This is a user to user only forum, which Apple doesn't actively participate, nor read for user feedback. You can share your thoughts with Apple here --> Feedback - iPhone - Apple

sashi192 wrote:

I have iPhone 16 pro max I cannot open the phone it just died on me. At 7am this morning I tried to check my mail

it just died I don't know what to do. I tried to switch off can't do it. Nothing happens its just blank screen. I received a phone call this morning and now its locked with blank screen

Force Restart your iPhone and on the last step, which is hold the side power button until you see the Apple Logo, HOLD IT for however long it takes till you see the Apple Logo --> Force restart iPhone - Apple Support (CA)

If you haven't already, once you're back in your phone, make sure you update to the newest iOS 18.2 version released last week.

Same. This has happened twice now. I even checked for a system update… but I’m up to date

I contacted Apple by chat… after I did a back up and they made me completely erased and reset my phone …. Since then… I didn’t have any issues