I've had my phone for 2 days and I've had very few issues but just now it turned itself off and on again and now the touchscreen is COMPLETELY unresponsive. I just cannot use it at all. I can't restart it. I tried to force restart with the buttons but it told me it would call the emergency services so I quickly put a stop to that. Is anyone else experiencing this?? (and found a fix?)
[Re-Titled by Moderator]
You didn't use the correct procedure for Forced Restart
It's surprising and frustrating for a new iPhone 16 Pro Max to shut off randomly, especially when it's not heavily used. I've used all previous iPhones and never experienced this issue before. This shouldn't happen with a new device, so it's worth checking for software updates or reaching out to Apple support for assistance. If the problem persists, they should do something about it or offer a refund—it's understandable to be upset.
Same here! I bought my iPhone 16 pro nearly 3 months ago and it shut down today out of the blue and automatically.
I forced the power button and it started working again!
I have some issues regarding camera and photos as well; sometimes when I want to switch between modes it hangs and shows me black screen. Sometimes when I am watching a video on photos, it freezes for few seconds.
What should I do? Should I return my phone??
Well, I've now been on Apple's live chat on support and they talked me through doing an iPhone restore from the laptop and it didn't work so it looks like I have a faulty device.
Hi
I got mine checked, it’s a Hardware issue. So dissatisfied with Apple for making sub standard products.
My phone is less than a month old and they are not willing to offer a replacement.
I’ve had touchscreen issues since purchasing, ended up having to get an entire phone replaced after 24 hrs experiencing zero CarPlay connectivity along with the touch screen not being responsive. New phone have had for a week and CarPlay works but touch screen doesn’t and now random shut offs. Worst iPhone model to date.
Same exact thing has happened to me twice since I got my iPhone 16 about 3 weeks ago. Second time was just now. I was answering an email, call came in up at the top of the screen. I answered it, and the phone shut off.
I haven't updated to iOS 18.1 yet (still on 18.0.1), so maybe I'll give that a try.
I have been using my new iPhone 16 Pro for about two weeks and had similar experiences twice. It just shutdown and I couldn’t do anything, just waited for a minute or so until it restarts.
The screen became completely black and unresponsive.
I’m also experiencing the same issue with my iPhone 16 Pro Max unexpectedly shutting down. I contacted customer service, and they ran a diagnostic check for both hardware and software, but no issues were detected in the report. I’m currently using the latest version OS and I’m wondering if that might be contributing to the problem. Perhaps it would help if we shared which software versions we’re using to identify any common causes.
Still a on going issue. Phone is up to date. I restarted the phone completely and reinstalled everything. Mine will shut down from once a day to 5 times a day. Extremely frustrating when using navigation or making important phone call. Need a fix asap apple!
Your fix could possibly be in iOS 18.2 being released today. If it doesn’t resolve your issue, I’d suggest calling Apple Support and having remote diagnostics done on the device.
Apple iOS 18.2 public release is rolling out around the world in many (all?) countries today. I watched a video from someone in Australia an hour ago and he’d installed the update and reported that it resolved many of his issues. The article below explains how to update. The release time in your area may not have occurred yet. You will just need to check the update option in your iPhone.
My phone 16 plus got shutdown 2 times .Both time while receiving a call.After that I had to restart it.Looks like bug in IoS18
Hi
It’s a Hardware issue. Let me know what they say upon getting it checked. Are they willing to offer a replacement
Yea I was on instagram and my phone just turned of and I clicked to turn on and it was unresponsive and I powered it off and then put it to charge and it turned on
Definitely they having factory issues. I have one 16 Plus and they had to change it 3 times. And still unexpected shutting down without any reason. It have to be an apple problem.
I am having similar issues. I did the forced restart and got my phone to come back on, but its happened at least 5 times this morning.
Here is my post, no one has posted anything yet:
iPhone 16 Pro Freezes and Restarts - Apple Community
iPhone 16 Pro unexpectedly shutdown, and the screen became unresponsive.
