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Error 06B4.0000 restoring iPad mini 6th gen after failed iOS 18 upgrade

Using a the Apple Devices app on an up-to-date Windows 11 PC, I was prompted to update my iPad mini 6th gen to iOS 18. Sadly, I opted to do so. Upgrade failed. I was able to get the iPad to reboot into recovery mode but when I tried to restore my prior backup (made just before I attempted the upgrade), I get this error "The Ipad could not be restored. An unknown error occurred (10). 06B4.000". It looks like I am not alone with this problem but no answers posted yet. Help!

iPad, iPadOS 17

Posted on Sep 25, 2024 12:47 PM

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Question marked as Top-ranking reply

Posted on Oct 18, 2024 6:42 AM

I have got this error when trying to restore an IPhone. The screen is now sitting with the apple sign and half the update line. Does anyone know how to get out of this to try the process again with a different cable?

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Oct 18, 2024 6:42 AM in response to crog62

I have got this error when trying to restore an IPhone. The screen is now sitting with the apple sign and half the update line. Does anyone know how to get out of this to try the process again with a different cable?

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Sep 29, 2024 9:04 AM in response to varjak paw

Make sure you a USB-A to lightning cable instead of a USB-C to lightning cable.


I came across this when i had the same problem recovering from a update: iOS 17.7 to iOS 18.0

  • Connected to a windows 11 computer
  • Using "Apple Devices version 1.4.7.68" installed from Microsoft Store
  • iPhone 13 mini (256)


Using USB-C -> Update hangs at 50% -> Apple Devices throws "06B4.0000" error

Using USB-A -> Update works

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Sep 26, 2024 7:45 AM in response to crog62

i too had this problem with moving users from 6th gen to 10th gen ipads. the 10th gens were on iOS 17.7, but when i did the transfer, one of the requirements it forced was to upgrade to iOS 18.0. This forced upgrade was never a problem until 18. must be a bug.

during this process it stuck and wouldn't move. i let it sit for over an hour. (tried a second ipad with same result).

the solution i found that worked on the 2 ipads that had corrupted was the following:

get a laptop with the latest 'apple devices' app.

put the laptop on a hotspot/wifi that was NOT on our corporate network.

get the ipad in 'restore/recovery' mode.

plug it into the laptop.

the 'apple devices' software sees the ipad and prompts to 'restore' or 'upgrade'. i chose 'restore'.

the 'apple devices' will download the latest iOS, unpack, get the ipad ready and push it in.


after the first ipad was successfully brought back to life i tried the second. it failed.

i restarted the laptop and the ipad. basically starting over.

success.


when i tried this same process on our corporate network it would get halfway through the restore and freeze.

even turning off antivirus didn't help. (something on the network is obviously preventing the back and forth communication with the Apple servers, but due to the rarity of the problem, simply using a hotspot to bypass the network BS is fine with me.)




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Sep 27, 2024 2:13 PM in response to phoneguy2

This worked...specifically connecting my Win11 notebook running the Apple Devices app worked once I connected to my phone's hotspot.


The first time I tried the restore with my notebook connected to my cell phone's hotspot instead of my home network's AP, the Error (10). 06B4.0000 problem was bypassed. I'd tried every form of update and restore (after a failed iPadOS 18 upgrade that left my iPad bricked) over the past 2 days using 2 different cables from my iPad 8th gen to my notebook. All update attempts and restore attempts failed. Connecting to my phone's hotspot made the difference, maybe because my home network includes a hardware security appliance, not unlike what a corporate network might have.


Nice job phoneguy2!

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Oct 3, 2024 3:52 AM in response to phoneguy2

This worked for my situation. iPad M2 12.9 inch model, plugged into win 11 pc via usb-c to c cable using Apple Devices freshly downloaded from Microsoft App Store. Tried to update the ipad and ran into the same problem.


  • Restarted to PC.
  • Connected to my iPhones hotspot (I was previously on my home WiFi)
  • Retried to update the iPad.


These steps successfully worked.

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Oct 5, 2024 4:26 PM in response to Manullascard488

Manullascard488 wrote:

What if I don’t have any USB-A cable and I want to update or restore my iPhone 13?


USB Type-A to Lightning cables are available for purchase from many reputable manufacturers. Here is one from Mophie, directly marketed by Apple:


  • mophie USB-A to Lightning Charge Cable (1M)

https://store.apple.com/xc/product/HRGK2ZM/A



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Oct 18, 2024 7:27 AM in response to sacha1969

sacha1969, you should be able to do a hard reset (up vol, down vol, then hold power button).

the cable may not be the issue.

on your PC that the phone is plugged into, try a different wifi source.

from what i've personally experienced, and seen others try, there may be a security feature on the wifi.

if you have a hotspot, or another phone with personal hotspot may work.


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Jan 8, 2025 11:55 AM in response to crog62

iPhone 12 Pro Max. Had this error today using the Apple Devices app from the Microsoft Store. What saved me was the information on this thread, thank you all. I uninstalled the Apple Devices app, then downloaded and installed iTunes for Windows (Windows 11), connected with my lightning cable to a USB port on the PC, not via a USB hub, then restarted the phone into recovery mode. iTunes detected the phone and said there was an update available, then perfomed the update 100%. All working again now.

Next time there is an update, I will just do it on the phone itself.

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Oct 5, 2024 5:48 PM in response to Manullascard488

Manullascard488 wrote:

So do I need a USB-A cable to restore my iPhone no matter what, or can I use my USBC cable?


If you already have a USB-C to Lightning cable, you don't necessarily require a USB Type-A cable to restore an iPhone or iPad.


However, if your computer doesn't have a USB-C connection - or if you encounter difficulties with the restore process when using a USB-C cable - a Type-A to Lightning cable can sometimes resolve a connection problem.

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Oct 12, 2024 7:43 AM in response to crog62

Answering my own question - I ended up getting the Genius Bar to do a factory reset of the iPad. I believe I could have done this myself if I was using a Mac (or at least I was told I could) but I couldn't sort out how from a PC. So, not an ideal conclusion. I find the PC ecosystem for supporting ipads/iphones is lacking and getting worse but I imagine this not Apple's primary concern.

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Dec 11, 2024 8:21 AM in response to crog62

Hi all, I had this kind of error when I tried to update my Iphone 14 Pro Max from ios 17.1 to 18. The last update was done on a PC with Windows 10 installed inside (ios 17) and with Itune software.

I tried to update my iPhone on another Windows 11 PC but not with the Itune software but with the new "Apple devices" and I got this error.

My iPhone was stuck at 50% of the update. The solution in my case was to go back to my old Labtop with Windows 10 and ITune and update without any problems! :-)

The solution of using a USB-A to Lightening cable and not a USBC to Lightening cable did not solve the problem in my case.

I think that from now on, I'll only use Apple devices software to backup my iphone and update it to the next version of ios. In my experience, I never encrypt the backup because I've had several problems in the restoration process.

From my point of view, the best way is to update the Iphone directly on the device itself (Settings) by disconnecting the WiFi security (It's not very secure but for 10 minutes it's fine) or by using a hotspot connection created on another smartphone.

Last point, when I updated my Iphone, I disconnected my Labtop firewall for 15 minutes to avoid a disconnection problem with the Apple server.

Sincerely yours.

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Sep 25, 2024 1:41 PM in response to crog62

Are you able to restore your iPad to factory settings without using a backup? That would be something to test to identify if possibly there's a corruption in the backup. If it still fails, try a different cable, and if that also fails try another computer, if possible.


If the problem still persists after all of those steps, contact Apple Support:


Contact - Official Apple Support


or take your iPad to an Apple Store or authorized service center.


Regards.


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Oct 10, 2024 2:50 PM in response to lucilamp

I actually solved the problem for my homepod by rebooting my computer. I had installed the Apple devices software just before and although it didn‘t ask for it, apparently I had to restart the computer for the software to work properly. Afterwards I had no troubles.

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Error 06B4.0000 restoring iPad mini 6th gen after failed iOS 18 upgrade

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