Error 06B4.0000 restoring iPad mini 6th gen after failed iOS 18 upgrade

Make sure you a USB-A to lightning cable instead of a USB-C to lightning cable.

I came across this when i had the same problem recovering from a update: iOS 17.7 to iOS 18.0

• Connected to a windows 11 computer
• Using "Apple Devices version 1.4.7.68" installed from Microsoft Store
• iPhone 13 mini (256)

Using USB-C -> Update hangs at 50% -> Apple Devices throws "06B4.0000" error

Using USB-A -> Update works

I have got this error when trying to restore an IPhone. The screen is now sitting with the apple sign and half the update line. Does anyone know how to get out of this to try the process again with a different cable?

i too had this problem with moving users from 6th gen to 10th gen ipads. the 10th gens were on iOS 17.7, but when i did the transfer, one of the requirements it forced was to upgrade to iOS 18.0. This forced upgrade was never a problem until 18. must be a bug.

during this process it stuck and wouldn't move. i let it sit for over an hour. (tried a second ipad with same result).

the solution i found that worked on the 2 ipads that had corrupted was the following:

get a laptop with the latest 'apple devices' app.

put the laptop on a hotspot/wifi that was NOT on our corporate network.

get the ipad in 'restore/recovery' mode.

plug it into the laptop.

the 'apple devices' software sees the ipad and prompts to 'restore' or 'upgrade'. i chose 'restore'.

the 'apple devices' will download the latest iOS, unpack, get the ipad ready and push it in.

after the first ipad was successfully brought back to life i tried the second. it failed.

i restarted the laptop and the ipad. basically starting over.

success.

when i tried this same process on our corporate network it would get halfway through the restore and freeze.

even turning off antivirus didn't help. (something on the network is obviously preventing the back and forth communication with the Apple servers, but due to the rarity of the problem, simply using a hotspot to bypass the network BS is fine with me.)

This worked...specifically connecting my Win11 notebook running the Apple Devices app worked once I connected to my phone's hotspot.

The first time I tried the restore with my notebook connected to my cell phone's hotspot instead of my home network's AP, the Error (10). 06B4.0000 problem was bypassed. I'd tried every form of update and restore (after a failed iPadOS 18 upgrade that left my iPad bricked) over the past 2 days using 2 different cables from my iPad 8th gen to my notebook. All update attempts and restore attempts failed. Connecting to my phone's hotspot made the difference, maybe because my home network includes a hardware security appliance, not unlike what a corporate network might have.

Nice job phoneguy2!

This worked for my situation. iPad M2 12.9 inch model, plugged into win 11 pc via usb-c to c cable using Apple Devices freshly downloaded from Microsoft App Store. Tried to update the ipad and ran into the same problem.

• Restarted to PC.
• Connected to my iPhones hotspot (I was previously on my home WiFi)
• Retried to update the iPad.

These steps successfully worked.

Manullascard488 wrote:

What if I don’t have any USB-A cable and I want to update or restore my iPhone 13?

USB Type-A to Lightning cables are available for purchase from many reputable manufacturers. Here is one from Mophie, directly marketed by Apple:

• mophie USB-A to Lightning Charge Cable (1M)

https://store.apple.com/xc/product/HRGK2ZM/A

sacha1969, you should be able to do a hard reset (up vol, down vol, then hold power button).

the cable may not be the issue.

on your PC that the phone is plugged into, try a different wifi source.

from what i've personally experienced, and seen others try, there may be a security feature on the wifi.

if you have a hotspot, or another phone with personal hotspot may work.

Manullascard488 wrote:

So do I need a USB-A cable to restore my iPhone no matter what, or can I use my USBC cable?

If you already have a USB-C to Lightning cable, you don't necessarily require a USB Type-A cable to restore an iPhone or iPad.

However, if your computer doesn't have a USB-C connection - or if you encounter difficulties with the restore process when using a USB-C cable - a Type-A to Lightning cable can sometimes resolve a connection problem.

Are you able to restore your iPad to factory settings without using a backup? That would be something to test to identify if possibly there's a corruption in the backup. If it still fails, try a different cable, and if that also fails try another computer, if possible.

If the problem still persists after all of those steps, contact Apple Support:

Contact - Official Apple Support

or take your iPad to an Apple Store or authorized service center.

Regards.

Same here with Ipad (Version 8) Windows 11. I used all the tricks, HotSpot on my mobile etc. But nothing doesn´t help at this moment

I actually solved the problem for my homepod by rebooting my computer. I had installed the Apple devices software just before and although it didn‘t ask for it, apparently I had to restart the computer for the software to work properly. Afterwards I had no troubles.

This is happening to me too. nothing of the fixes above work.

Download itunes version 12.12.7.1 and my iphone restored normally. So clearly an issue with Apple Devices app and iOS18

[Edited by Moderator]

I usually don’t reply to these things but if this helps anyone:

my husbands iPhone 14 kept getting stuck in a boot loop and I couldn’t restore it through my PC

i used the advice here to restore it

using the hotspot with my phone AFTER disconnecting it from my home internet

Genius Bar provides assistance at Apple Stores.

You may wish to start with this link:

Genius Bar Reservation and Apple Support Options - Apple