I have a Transamerica retirement accout, unable to log in

Question

I have a Transamerica retirement accout, unable to log in

I spoke with an agent who researched the problem of customers who are not able to log into the online system. I have tried Safari, Chrome, and now Firefox on my MacBook Air M1 with OS 14.6.1 Sonoma. I have had other new issues since updating. I don't like this feeling of being thwarted by the login. I can get access to the account over the phone with a very nice representative.

Is anyone else having this problem?

Thanks,

Anne

MacBook Air 13″, macOS 14.6

Posted on Sep 25, 2024 12:51 PM

Reply

Answer 1

Sep 25, 2024 1:37 PM in response to Anne McWilliams

Perhaps a long shot:

Do you use VPN? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile.

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Answer 2

Sep 25, 2024 5:11 PM in response to Anne McWilliams

Check for a profile at Settings/General/VPN & Device Management/VPN

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Answer 3

Sep 25, 2024 1:43 PM in response to IdrisSeabright

I've been using the Sonoma OS for a while, but there was a recent update. I wonder if something glitchy is happening in the browsers' communication with the TA. Being unable to complete a password change even after contact with a technical representative is giving me suspicions. But it also happens with all

the three browsers I have on hand.

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Answer 4

Owl-53

Level 10

105,145 points

Sep 26, 2024 3:10 AM in response to Anne McWilliams

Does TA use https://en.wikipedia.org/wiki/CAPTCHA which needs some tweaking on their( TA ) part ?

This can be an issue if the Web Browser(S) have some Ad Blocker installed

I have found, sometimes the Ad Blocker will negate or interfere with CAPTCHA making it difficult to log in ( in General )

Also, many Banking, Governmental Services and other Secure Services have implemented their form of a 2FA

Making it Mandatory to use their Websites

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Answer 5

Sep 25, 2024 1:00 PM in response to Anne McWilliams

How long has this been happening? Does it happen on all networks? It sounds as if TA may be having an issue with its website. I'd give it a day or two and try again.

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Answer 6

Sep 25, 2024 2:04 PM in response to Anne McWilliams

I'm going to go install Sequoia that just posted in the update section, see if it corrects anything. I wish I could know if Transamerica has identified the problem, what it is, and are working on it, same for Apple.

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Answer 7

Sep 25, 2024 2:07 PM in response to Anne McWilliams

I'm having the same experience of not being able to change my password on the Playing for Change website. I play the Songs Around the World while I do housework. Anyway, this might be an Apple security issue.

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Answer 8

Sep 26, 2024 6:41 AM in response to Anne McWilliams

Anne McWilliams wrote:

I'm having the same experience of not being able to change my password on the Playing for Change website. I play the Songs Around the World while I do housework. Anyway, this might be an Apple security issue.

It appears that Playing for Change has some expired certificates. I got a warning when I tried to go there but was still able to do so once I agreed that I understood the risks.

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Answer 9

Sep 25, 2024 1:46 PM in response to Lawrence Finch

Yeah, no, I don't use VPN. Where do I check for that? I used it with an employer for work from home, but that was usually on my work laptop, not an apple device.

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