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User profile for user: Anne McWilliams
Anne McWilliams Author
User level: Level 1
33 points

I have a Transamerica retirement accout, unable to log in

I spoke with an agent who researched the problem of customers who are not able to log into the online system. I have tried Safari, Chrome, and now Firefox on my MacBook Air M1 with OS 14.6.1 Sonoma. I have had other new issues since updating. I don't like this feeling of being thwarted by the login. I can get access to the account over the phone with a very nice representative.


Is anyone else having this problem?


Thanks,

Anne

MacBook Air 13″, macOS 14.6

Posted on Sep 25, 2024 12:51 PM

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12 replies
User profile for user: PRP_53
PRP_53
User level: Level 10
91,453 points

Sep 26, 2024 3:10 AM in response to Anne McWilliams

Does TA use https://en.wikipedia.org/wiki/CAPTCHA which needs some tweaking on their( TA ) part ?


This can be an issue if the Web Browser(S) have some Ad Blocker installed


I have found, sometimes the Ad Blocker will negate or interfere with CAPTCHA making it difficult to log in ( in General )


Also, many Banking, Governmental Services and other Secure Services have implemented their form of a 2FA


Making it Mandatory to use their Websites

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User profile for user: Anne McWilliams
Anne McWilliams Author
User level: Level 1
33 points

Sep 25, 2024 1:43 PM in response to IdrisSeabright

I've been using the Sonoma OS for a while, but there was a recent update. I wonder if something glitchy is happening in the browsers' communication with the TA. Being unable to complete a password change even after contact with a technical representative is giving me suspicions. But it also happens with all

the three browsers I have on hand.

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User profile for user: IdrisSeabright
IdrisSeabright
User level: Level 10
169,313 points

Sep 26, 2024 6:41 AM in response to Anne McWilliams

Anne McWilliams wrote:

I'm having the same experience of not being able to change my password on the Playing for Change website. I play the Songs Around the World while I do housework. Anyway, this might be an Apple security issue.

It appears that Playing for Change has some expired certificates. I got a warning when I tried to go there but was still able to do so once I agreed that I understood the risks.

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I have a Transamerica retirement accout, unable to log in

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