No luck after various troubleshooting with Western Digital Support. We basically confirmed it is an issue with Apple’s Native Files app. Here is what they said:
“Thank you for your patience.
I have tested with iPhone iOS 18.1., and I also experienced the same issue.
We also got feedback from our engineering team. Since the iOS Files is third-party software/third-party app, we cannot guarantee it will work properly.
Western Digital Support cannot help with third-party software or hardware.
Please accept my apologies to inform you that our recommendation is using My Cloud app to access My Cloud”
So we have to keep raising tickets with Apple Support so they “might” fix the issue in future iOS updates. But with my Apple Tech Support response of “The manufacturer must update their firmware to resolve this issue” leaves me less than optimistic.
in the meantime I will use 3rd party software which still gives me read/write access to the NAS.