AirPods 4 ANC - low call volume on MS Teams on Windows 11

I had the same problem with my new airpods 4 without ANC, ... took a lot of troubleshooting and here's what worked for me:

• Go to Device Manager
• Expand "System Devices"
• Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
• Right click and open up "Properties"
• Click the "Driver" tab and "Disable Device"
• Restart PC and it works

I had the same problem with my new airpods 4 without ANC, ... took a lot of troubleshooting and here's what worked for me:

• Go to Device Manager
• Expand "System Devices"
• Find AirPods Hands-Free AG (Mine was labeled "Airpods Pro Hands-Free AG")
• Right click and open up "Properties"
• Click the "Driver" tab and "Disable Device"
• Restart PC and it works

This workaround is works for my AirPods 4 ANC

• Disconnect from both iPhone and Laptop
• Reset AirPods 4 ANC
• Reconnect to iPhone
• Reconnect to Laptop

Now I can hear my colleagues voice louder in Teams, however I noticed that set volume to 100% is equivalent to 50-70% of other headsets. Maybe it is protecting our hearing because these’s Headphones Safety feature?

I had the same issue and I solved with way mentioned above.

Path with picture:

1.On my computer it was under Devices and Printers

2.After the selecting headset, and click the "Dienste2 (Services) tab, I have removed tick mark of "Freisprechtelefoni" (Hands-Free)

3.After than it was solved immediately. I did not restart the computer. It was just solved.

Found a solution that worked for me after days of troubleshooting!

Resetting the Airpods using these instructions - How to reset your AirPods and AirPods Pro - Apple Support

Hope it helps!

I think this is the issue from windows side.

Windows update solves it this morning.

Windows 11 version 24H2.

I was facing the same issue on MS teams, discord, zoom and other apps that need to use microphone.

The solution that worked is by turning off hands free when clicking properties>services on the device. Then the volume is normal.

Dear All,

I wanted to share a quick update regarding the use of AirPods with Windows PCs.

If the hands-free mode is disabled to prevent automatic volume reduction, the AirPods’ microphone becomes unavailable. In this case, only the PC’s internal microphone can be used. Based on the latest available information, when connecting AirPods to a Windows PC, there are two options:

1. Accept the automatic volume reduction and continue using the AirPods’ microphone.
2. Disable hands-free mode to avoid the volume issue, but use the PC’s microphone instead.

Should you come across any updated or alternative solutions in the future, I would greatly appreciate it if you could keep me informed as well.

Hi, I have the Airpods 4 ANC and I followed HonigOldYang's recommendation. The Airpods Mic option did go away on Teams, however, someone else suggested to select the Mic Array option and it did. My airpods are working fine both for listening and talking. Hope it works for you as well. Good luck!

I had this issue for a while. Resetting the AirPods did the trick! Thanks a lot! 🙏

More of a workaround and not a solution: While in a meeting, try opening the Teams Audio Settings and switch the microphone to anything else than the Airpods -> wait a few seconds. For me, this helped. You are not able to use the Airpods as a microphone in this case but at least the output volume increases.

I have the same issue on MS Teams and Zoom calls. i have only found an indirect workaround for now. The volume works fine when using a bluetooth transmitter. I happen to have one (Twelve South Airfly Duo Wireless) that I use when on flights. Works well to transmit to the Airpods.

Hoping Apple and Microsoft can work this out soon.

Hi guys it seems its resolved at least for me.

Please remove the pairing

open the airpods box

double tap

2seconds

double tap

2seconds

Double tap

this will reset your airpods (it seems with new firmware)

reconect to computer

same issue with my huawei matebook x pro (win11).

all fine with media playback volume -- until starting voice call, 100% in zoom/teams sounds like 50%, no way to further increase the volume.

my airpods pro 2 and airpods 2 both work fine with the same pc. there's definitely something wrong with the gen4

Yeah, sorry. This system doesn't seem to put the replies with what you're replying to. If you click the "in response to" link above my first post, you'll see what I was replying to. My experience was slightly different. Here's what I did.

• Go to Device Manager (click the Windows start button and start typing "device manager" and you'll find it.
• Expand "Bluetooth"
• Find AirPods (not the "avrcp transport" one -- I don't know what that one does, but I didn't disable it)
• Right click and open up "Properties" -> "Driver" -> "Disable Device"
• Restart PC and it works