Having issue on my iPhone 16 pro max 512 gb when launching camera control from Lock Screen it’s crashing the camera app. Screen turns black and crashing. Also phone seems to be getting abnormally hot when playing games or recoding video for a short period of time. Anyone else experiencing these issues and wondering if it’s a software or hardware issue.
[Re-Titled by Moderator]
iPhone 16 Pro Max, iOS 18
Worked with Apple Support. We tried reapplying the latest upgrade via my Mac and the phone in restore mode. Problem persisted a couple days later. I was advised the next step was to completely wipe the phone and reinstall everything from scratch, not from backup, as the culprit is likely somewhere in my backup. I did that over the weekend, took about 8 hours. It's been two days without the issue returning. I will continue to monitor.
Also had the same issue since day one of the iPhone 16 pro, multiple times a day with only temporary resolution to restart the phone. Spoke with apple support on 9/282024 who ran diagnostics and said there was no issue. Advised me to reset all settings.
when I first searched this on 9/20/2024, issue wasn’t posted. Clearly seems like an Apple issue. Will be returning phone to swap out for a new one!
Same here. Apple ran diagnostics on my iPhone 16 and found no hardware issues. They suggested that it might be a VPN conflict – I use Tailscale but it has never been connected when my camera app crashes. At Apple's suggestion I have deleted the app and the VPN profile just to see whether that fixes it. I suspect Apple are just clutching at straws. They did say however that the camera app issue is being worked on by "the team". Roll on 18.0.2.
I’ve the iPhone 16 Pro with the update. I’m finding that if I restart the phone (after charging) every morning, the camera works that day. I’ve been doing this for the last four days. I can accept that as a fix until Apple solves the issue! Rebuilding my phone is not an option!!
There are a few reasons why, with two devices with identical hardware, one might exhibit a problem and the other doesn't. So it is not a 'bad batch' smoking gun. Even if it is a device problem (rather than iOS), most of the time these can be worked around in the software.
W3JNP indicates that there is a fix in test. So it might be possible to get that via the beta update (Settings > General > Software Update > Beta Updates). Or simply power-cycle every morning until around the 28th as W3JNP suggests. Anything else is just speculation.
Updated to change worked around in software rather than the more specific OS.
When you reset your phone (complete erase...) be careful to pick the option that says something like "erase everything except your e-sim credentials. As you watch the phone resetting and behaving like a "virgin phone", don't restore from backup! Once the phone has "hatched from the egg" (saying hello to you and so forth), get ready to fire up the iphone app store app and begin loading each of the apps it suggests unless you don't need them. In my own case, I downloaded fewer than half of the apps I used to have because I no longer needed them. Good luck on this!
Since turning off sound recognition and upgrading to version 18.1, my camera has worked well with no crashes or issues.
I’m not sure if there’s a connection between the camera functionality and the sound recognition setting, but please try it on your device and let me know your results.
Same issue on my 16 Pro. Reset works temporarily then it crashes again in an inopportune time. I found a temporary BS fix until Apple figures out what is going on.
I bought the app ProCamera for better options with the camera. The camera crashed repeatedly tonight and I tried ProCamera out of frustration. It worked flawlessly.
Maybe that will point apple techs in the right direction to repair the faulty phone.
I also have occasional overheating issues on my phone.
Im pretty disappointed in IPhone quality if multiple phones have this camera AND overheat problem. A rare “oops” with a quick fix is more Apple’s style, than this current mess.
That's not normal.
Make an appointment to have your phone examined at your local Apple Store:
Genius Bar Reservation and Apple Support Options - Apple
or contact Apple Support directly:
Contact - Official Apple Support
David M Brewer wrote:
Good to know.
lobsterghost1 wrote:
My 16 Pro and 16 Pro Max are both 512GB and neither has ever had the camera app crash since we got our phones on launch day.
Just trying to shift through the problems and what might cause this.
For most people, when iOS 18.1 was released, it resolved camera crashing issues for most users. The better question to ask users is if they are at least updated to 18.1.
Disabling "Macro Control" seems to have solved the issue for me
seems like software glitch, do a force restart
I have iPhone 16 Pro Max running IOS 18.0.1 also used to crash when using the camera app. I turned off the sound recognition 3 days ago and no crashes after that when using the camera app.
Just to say - the only thing that seems to fix it is restarting of the device.
Yes, turning off Macro in settings definitely worked for me.
Camera app crashing on my iPhone 16 Pro Max
