Camera app crashing on my iPhone 16 Pro Max

Have you updated to iOS 18.3 that was released just 2 days ago?

Hi.

I was desperate like you. I followed nevertheless an advice from an apple tech. And it seems to work.

I had to instal a profil for my work which I did the first day after transferring from my old IPhone.

This morning I uninstalled the profil and reinstalled it.

until now I had non more issues with the camera. Hope it’s going to keep that way…

Same here. I got the ProMax 16 less than a week ago and have had trouble with the camera crashing and talk to text becoming unresponsive. Restarting has fixed both so far...but really!!!! Fourth iPhone and have never posted here, but came specifically to support those who already called Apple out on this.

I spent the better part of two days doing a complete, clean out and reinstall all my software. Before that, I had spent a part of several days with crashes and restarts and so forth. So the path I suggest above will take time and effort but, in most cases, it should make the pain go away.

Hello everyone, I switched off the noise detection three days ago and the camera has not crashed since then.

Hello Dogcow-Moof, here's what we know:

1. It happens with 18 and 18.0.1, but not 18.1. That's my experience.
2. It happens if you have transferred from an old iPhone to a new iPhone 16 (the variant does not seem to matter although the majority seem to have Pros, Max or otherwise).
3. It goes away if you power-cycle the device every 24h; the 24h seems to be relevant. I did a force-reset late afternoon one day and it stopped working late afternoon the following day.

So when you say it happens to very few users, that might be true across the majority of iPhone 16 users. But what happens if you filter out:

1. People who habitually turn their mobile off once a day (e.g. overnight)?
2. People who did not use the transfer from an old iPhone to the iPhone 16? (Which would probably pull in ex-Androiders)?

My suggestion would be to take an out of the box iPhone 16 Pro [Max]. Transfer from, say, an iPhone 11 Pro Max that has been used (i.e. not a virgin one, although you could try a virgin one to rule out the transfer process).

LMK if there is anything I can do to help with mine, assuming I can downgrade back to 18. But 18.1 fixes the issue. However, a recent recording had no sound, so I guess I have the mic issue. I'm deaf so I rely on others to point it out to me.

In my case, and at least a few others, turing off Sound Recognition solved the issue.

iOS 18.1 seems to have solved the issue. will keep you guys posted.

I did encounter a glitch in the camera while using 5x where the camera was unable to determine the lens to use for a while. Nothing else yet.

Thanks all for your timely updates.

If you read the last couple pages of this thread, you'll note that those who updated their iPhone to iOS 18.1, released this past Monday, had their camera issues completely resolved. Have you updated your iPhone yet?

Apple iOS 18.2 public release is rolling out around the world in many (all?) countries today. I watched a video from someone in Australia an hour ago and he’d installed the update and reported that it resolved many of his issues. One video I watched was an Australian photographer and he stated it resolved his camera issues.

The article below explains how to update. The release time in your region may not have occurred yet. You will just need to check the update option in your iPhone.

Update iOS on iPhone

Had my 16 PM for a couple of weeks now. Had zero issues with camera, until today. Was on iOS 18.1.1. Upgraded today to public release 18.2. My camera app crashes when using the camera canton button. Using the screen soft button, it’s ok. For me it definitely seems like software.

Either make an appointment to have your phone examined:

Genius Bar Reservation and Apple Support Options - Apple

or contact Apple Support directly:

Contact - Official Apple Support

It sounds like a hardware issue with your phone, as most other 16 Pro Maxes of that configuration can activate the camera with zero issues running iOS 18.2, especially if this has been occurring across multiple iOS releases.

Same problem did the update towards 18.0.1 this morning and it seems working till now.

The issue has been fixed with the new iOS 18.1. I have not had this problem for a week now. Mine is iPhone 16pro 512GB. Apple should have announced this solution to all technicians and the community.

I had the same issue with my brand new iPhone 16 pro max. Connected with IT support two days in a row. First time they asked me to do a reset as above. Did it and worked again but the next day same problem. I have the new phone for a week and it happens every single day. They adviced me to bring the phone back to apple, which is will do tomorrow!