OS 10.15.7 will not update on my iMac

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Mona from MN Author

Level 1

6 points

OS 10.15.7 will not update on my iMac

I am trying to update my 27 inch iMac 2017 to more recent software and I have been unable to update from OS 10.15.7

iMac 27″ 5K, macOS 10.15

Posted on Sep 26, 2024 2:04 PM

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Answer 1

Top-ranking reply

Servant of Cats

Level 8

38,813 points

Sep 26, 2024 4:08 PM in response to Mona from MN

You can update an iMac (Retina 5K, 27-inch, 2017) to Ventura. You cannot update it to Sonoma or Sequoia.

The App Store hides old versions of macOS by default – but there is a Support article with a link that will get you to the App Store page for Ventura.

How to download and install macOS - Apple Support

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Answer 2

varjak paw

Level 10

182,686 points

Sep 26, 2024 2:12 PM in response to Mona from MN

What exactly happens when you try to update? Is Software Update not reporting anything, or is it failing when you try whatever update is presented there and if so what happens, including error messages if any?

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Answer 3

Mona from MN Author

Level 1

6 points

Sep 27, 2024 5:59 AM in response to varjak paw

When I try to update, the “update software” does not respond. I just get a spinning wheel. The file will not download from the app store. I have tried various restarts, soft boots, etc. and nothing works. I have plenty of storage space on my hard drive so that is not the issue. I ran the utility first aid and nothing showed up.

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OS 10.15.7 will not update on my iMac

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