How can I fix Finder showing empty Network Folder on MacBook

I am assisting a user with her MacBook, and when she uses Finder to access her Network folder, it shows empty (which is not). I tried a few things already (relaunching Finder app, showing hidden files, setting up file sharing) but I am still unable to fix this issue. Any suggestions?

[Re-Titled by Moderator]

Posted on Sep 27, 2024 6:58 AM

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4 replies

Sep 30, 2024 6:04 AM in response to vagner208

Have you tried directly mounting those servers using Finder > Go menu > Connect to Server, then entering the smb address(es)? Assuming they're not open, the user should be prompted for login credentials.

Sep 27, 2024 10:50 AM in response to vagner208

Can you indicate what you mean by 'network folder'? Do you mean a shared folder on a server (iCloud, OneDrive, an NAS, something else)? The default Finder organization does not include a Network folder where files are stored.

vagner208 Author

Level 1

4 points

Sep 30, 2024 1:23 AM in response to neuroanatomist

Yes, so I am sending you a picture of the folders the user is trying to access.

vagner208 Author

Level 1

4 points

Oct 1, 2024 1:28 AM in response to neuroanatomist

Hello

Unfortunately, yes, I have tried that.

I also tried mapping the drives but no success.

I am running out of ideas

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How can I fix Finder showing empty Network Folder on MacBook