Business Support - Remove Activation Lock

Apple Support is no longer assisting with Activation Lock issues on the Business-side and refer to a website al-support.apple.com. I need an escalation path as an SLA of 7 business days is not acceptable and I'm being told there is no way to get that team on the phone.

The issue is that when in Apple Business Manager, I attempt to turn off the User activation lock and immediately get an error to call AppleCare support.

iPad Air 2

Posted on Sep 27, 2024 10:38 AM

Similar questions

1 reply

Sep 29, 2024 8:34 AM in response to ktf7777

Call the Apple Business Manager support line. Take a look at this page for your country and phone number. If the devices are in ABM and you are getting an error with an ABM function, this team should be able to assist as they are dedicated to ABM/ASM.

Hope this helps

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Business Support - Remove Activation Lock

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up