Email Sound Notifications Not Working After ios 18 Update - Temporary Fix Found

It is fixed in 18.5.

I’ve been working on the issue of no new mail sound all day. Did a reset to factory settings. That fixed it for a few hours but it’s gone again. Ended up contacting Apple Support who tell me it is a known issue and the engineers are working on it. Hopefully will be fixed for next software update

Spoke to Apple again this morning and confirmed they are still working on it. Updated them that I noticed that when on lockscreen I don’t get any visual new email notifications either. They advised me to download a different email app such as gmail as a temporary workaround

UPDATE TO MY POST-----

This past weekend, hubby decided after searching all over we need to reset my phone. Since we reset my phone and reloaded from my back up, all my message and reminder notifications are now signaling me with their noises/tones.....It was a mess but finally got them to work. YEAH!!!!

Just spoke to Apple support again. The agent seemed to be saying that 18.2.1 was intended to fix the issue. However, she also said it was due out today! When I told her I installed it yesterday she suggested I left it for 24 hours and then restarted the phone as sometimes that needs to be done to get some changes to work. Can’t help thinking it’s a bit of kidology but will try it tonight

So I now have intermittent mail notification sound. After installing IOS 18.2.1 and waiting 24 hours (don’t believe that mattered) I removed the Mail app, turned off and restarted my iPhone 11 and reinstalled the app. I then received notification sounds for around a day. They then appeared to stop again. I then tried switching on Primary Inbox sounds ( in Mail//Notifications/Customise Notifications). I now appear to get email notifications intermittently. However, I have done exactly the same with my wife’s iPhone SE and she is still not receiving any email notification sound until she unlocks her iPhone. I’ve been back over all this with Apple Support again. And complained that each time I contact them I have to allow them to check all my settings again!

I'm still having the same problem not getting notifactions or sounds after ios18.3.1 releasted the other day, this is getting old already Apple needs to fix this and stop draging their feet... in another fourm i read to turn off bluetooth because it's connected to another device. i took a look at it and it's connected to my watch so i turned it off will have to wait to see if it works. i will let you all know if it works, i loaded the outlook mail app and i get all sounds and notifaction's maybe this might help someone else if you really need notifaction's like me, the only thing with the outlook app if you set a flag they only come as red colours.. that is one thing i like about the Apple mail app you can set asign colours.

[Edited by Moderator]

Load the Outlook email app and set-up your accounts this mail app gives a sounds and notifaction's just use for the sounds and notifaction's works great and if you delete, move or other things with one mail app it changers it in the other app it just takes a little time to do so..

Last night out of sheer frustration, I did what Mikey5oh did - deleted the mail app on my iPhone and reinstalled via the App Store, checked “customise notifications” and had to turn on options under primary but the went back to “all unread” and left it checked. Reboot all devices.

I appear to have it working right now. Getting notification sounds, banners, badges across all of my devices. Emails are coming through in real time and I’m not having to manually check inbox.

How long it’ll stay that way is anyone’s guess.

Well, see if this one gets deleted.

I have 3 apple devices a watch, phone and iPad. All have been sporadic on alerts/sounds/notifications for some time. prior to installing 18.5, I deleted the mail apps on all devices and reinstalled them and things improved for all notifications including sounds, visual notification’s etc.

After a bit of messing since installing 18.5 this evening, I think my devices are working again. I’m getting all relevant notifications and sounds with the exception of one, but I think that this is perhaps the way apple intended it to work.

If I’m wearing my watch and have my iPad nearby, along with my iPhone, I’ll get audible/visual alerts on the watch and iPad but don’t get any sound on the iPhone but the notification is on the Lock Screen.

If I take my watch off, send an email from another device, I’ll get audible and visual notifications on both iPad and iPhone.

I guess that if the iPhone detects you’re wearing an Apple Watch, it’ll deliver audible notifications to that device only, even though all devices get a visual alert of an incoming email.

Seems to be working reasonably well so far after a barrage of test emails sent to myself from another device

I lost sound notifications after updating yesterday to IOS18.1. Was told on IChat the only way to fix it was to rest the phone to factory settings.

I gave up ! Apple extremely inefficient.

I downloaded outlook app and works flawlessly.

It’s actually the fetch setting that is broken on iphone. The reason we don’t hear sounds is because the app quit automatically fetching new data since IOS 18. The only time we see notifications and new mail is when we manually open the mail app. And only when the mail app is open do the alerts flood the screen. So, essentially, the Fetch setting is acting like the Manual setting. My Apple Watch handles mail notifications correctly with a red dot and alerts are stacked on the watch screen. So, Apple can’t blame it on our email provider, it’s definitely an iphone glitch.

Been working on this issue and discovered that the notification sound issue only relates to the ‘fetch’ setting for new emails. If I switch on my iCloud email account, which is “push”, new emails for that account make the notification sound. They still don’t give any lockscreen banner though. Also noticed my wife has exactly the same on her iPhone SE (I have iPhone 11). Have told Apple support in the hope that it will help them narrow down where the software problem is.

Just called Apple again about no sound notifications for mail app. They told me it does not impact all users and they have a team working on it. I have been told this numerous times but no anticipated date to resolve issue. Everyone having this issue should continue to call Apple. The more calls they get, the more urgency they may see.