iPad Mail Not Downloading Attachments (PDFs) After iOS 18 Update

Hello,

I recently updated my iPad to iOS 18, and since the update, I’ve been having trouble downloading email attachments, especially PDFs, in the Mail app. Whenever I try to download a PDF attachment, it either doesn’t load or gets stuck indefinitely. I’ve tried restarting my device and checking my internet connection, but the issue persists.

Has anyone else experienced this problem after the iOS 18 update? Are there any solutions or settings I should check to fix this?

Thanks in advance for your help!

iPad Air, iPadOS 18

Posted on Sep 29, 2024 12:24 AM

Top-ranking reply

MrsHoffu

Level 1

20 points

Posted on Mar 27, 2025 9:52 AM

I found that in settings> Apps> Mail> Load Remote Content being on helped me then be able to download the attachments. It did pop up and ask if I wanted the Privacy Protection> Protect Mail activity turned on and I said yes. I don't know if that impacts it, but now my attachments are able to be viewed. Hope that helps someone else

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46 replies

Maxx011

Level 1

8 points

Apr 21, 2025 11:57 AM in response to AlWeir

Yes!

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iPad Mail Not Downloading Attachments (PDFs) After iOS 18 Update