iPad Mail Not Downloading Attachments (PDFs) After iOS 18 Update

I found that in settings> Apps> Mail> Load Remote Content being on helped me then be able to download the attachments. It did pop up and ask if I wanted the Privacy Protection> Protect Mail activity turned on and I said yes. I don't know if that impacts it, but now my attachments are able to be viewed. Hope that helps someone else

In mail setting on ios devices, under threading, toggle on ‘Most Recent Message On Top’.

For whatever reason, attachments at the bottom of a collapsed thread, are not clickable?? Reordering the thread solves the issue, even if it’s a little ugly.

It worked. Thanks! I disabled Mail Action Protection and then disabled Blocking all content from remote sources. ipad air 5 ipados 18.4.1.

No it’s still broken in 18.3.1. Apple Support don’t care, so use Outlook.

Apple shambles

when I close the mail-app and open it again all attachments are loaded are loaded as normal.

Still annoying….

Hello from Czech Republic and iOS 18.2.1., iPad Pro 4gen also iPhone 16 Pro,

we have issue with PDFs and also JPGs and PNGs and other attachements.

We are using emails with 20+ attachements in one mail, and whole mail text is downloaded, one or two attachements also, but other attachements are showing black arrow - download this - if you click - do nothing and not download anything.

Problem is it is business critical thing, because we are using app Mail as main app to emails (in other apps, Gmail and Outlook is problem NOT present, but we want still use app Mail from Apple, because it is most simple for users and we are used to it.

In iOS 17.6.1 - iPhone 11 Pro, and also older iPad Pro with iPad OS 17.xx - this problem is also NOT present - and all mails and attachements are coming smooth - and functional. - BUT - we dont want to use old iOS in old devices... security.

Problem starts really with iOS 18.0 and persist unfortunatelly till 18.2.1.

We hope Apple will solve this problem quick - from my perspective problem can be in iOS 18 settings account or also in App Mail from Apple also.

Fingers crossed to solve it quick.

We still did not lost trust in Apple brand.

We have tried turning off Protect Mail Activity with no luck.

As a work around we have had to setup Outlook on our iOS devices.

Go to settings, apps, mail, data protection, turn off the mail activity protection.

After that restart app

As said still bust in 18.3.1 mail, works in 16.7.10. Or in my case works in the ios gmail app. You’d think apple support would want an example email to debug the fault?!

I spoke to Apple Support, they told me to delete the app and reinstall. Then he hung up on me. They’re not interested.

i did as suggested and made no difference. I’ve installed outlook as also business critical

Also have similar issue on 18.2.1. I received an gmail email with some ticket details and rf code and I could read it fine. Then in the iOS mail app I moved the email to my iCloud inbox. But when came to read it I just get the mime attachment box and can’t click and read it. It still readable though on a separate iPad on iOS 16. Can also view if forward the email back to myself! So looks like a bug to me and can’t see any settings to help see it.

I’ve got dozens, but they’re not interested when I called them. Restart, delete and re add the account. Not interested even when I told them it worked on my mac book, same email account same settings, same email, but no, it’s the email provider problem. Go figure…

Have you restarted app?

I am having the same issue on my iPhone iOS 18.1.1

when i tap the document to load the PDF if just blinks and says tap to download again.

workaround for now other mail client app and webmail