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iPhone 16 Pro GPS isn't working.

I upgraded from a iPhone 11 to a 16 Pro and ever since I'm unable to use GPS effectively. It only seems to refresh when I have my phone unlocked. YES, I have allowed the phone to be used for CarPlay when locked in the settings. I checked both the car settings and phone settings and nothing else seems to apply. Not sure what has changed as I was on iOS 18 just fine on the 11 using my GPS. I'm afraid it might be a hardware issue. Anyone experience this?



iPhone 16 Pro, iOS 18

Posted on Sep 29, 2024 5:25 AM

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Question marked as Top-ranking reply

Posted on Oct 9, 2024 2:43 PM

I have the same exact problem. I upgraded from the mini 12 to the iPhone 16 and both Maps and Google Maps are practically useless. It always thinks I’m on some other road. I now have to buy a gps for my vehicle.

very disappointed! Apple needs to address and fix this stat!

11 replies

Oct 11, 2024 2:14 AM in response to swagbaddangerous

Dear Customer Support Team,


I hope this message finds you well. I am writing to report an issue with the GPS functionality on my iPhone 16 Pro. Since purchasing the device, I’ve noticed that the GPS frequently fails to provide accurate location data, which affects my ability to use navigation apps effectively.


Despite ensuring that all settings are correctly configured and updating the software to the latest version, the problem persists. This significantly impacts my daily activities, as I rely heavily on GPS for various tasks.


I would appreciate it if you could advise on how this issue can be resolved or provide any necessary support to fix the problem. If this is a hardware issue, I would also like to inquire about the options for repair or replacement.


Thank you in advance for your assistance.


Kind regards,

Rudy

Oct 3, 2024 11:24 AM in response to swagbaddangerous

I seem to be having a similar issue, I upgraded from a iPhone 11 Pro Max to 16 pro max and have issues with my gps. The maps and google maps work while phone is locked but my gps goes crazy and starts saying I’m using other roads that are near to the road I’m taking. Its starts jumping off and on the road or throws me across a field. I noticed this more during a road trip through Georgia and Tennessee this past week. I also noticed it while back in my local city especially when I pass under a highway it registered me as on the highway and requested me to do multiple u turns to get back on the road I was already on. This was extremely frustrating especially in unknown roads on a 4 hour trip.

Oct 12, 2024 1:02 PM in response to swagbaddangerous

Same issues here, going from a 13 Pro to a 16 Pro, the 16 pro gps is very unreliable and not precise at all, for walking or driving, using Apple Maps or Google Maps, same issues. It randomly jumps from one street to another or doesn’t update for 10-20s while I’m moving. Also once my Uber driver couldn’t find me either because it showed my location on a different street. I hope it gets fixed soon.

Oct 23, 2024 12:35 PM in response to swagbaddangerous

I have the same issue! I just upgraded from an iPhone 12 that had no gps issues and immediately noticed that my new iPhone 16 pro (with iOS 18.0.1) is having some gps problems. Both Apple Maps and Google Maps can’t seem to locate my phone and it lags behind or glitches around/off the road, telling me that I have to reroute. This is really frustrating and makes my navigation systems basically useless.

Oct 27, 2024 5:01 PM in response to swagbaddangerous

So I have been having the same issues and have been going on for a while now with apple support. We have tried restoring the phone to defaults and still having the issue. Second we tried resetting the eSIM because it “might be service related” but that didn’t work and my wife’s phone works perfectly fine. Third time I was over it and went directly to the Apple Store. Well today I went and spoke with them and they basically told me that they have seen this happen to other phones but they don’t know what is happening. They told me that if my phone is still having problems after the iOS 18.1 update then they are going to give me a new phone. I know it’s a hardware issue but they keep blaming software…

Oct 28, 2024 5:43 PM in response to swagbaddangerous

Update: I've taken my iphone 16 into the Apple Store 2 times.

The 1st time, they performed a diagnostics which determined the phone was "good". Then performed a full wipe and reinstall (painful as I had to re-download all of my apps and music).

This did not help the GPS problem.


The 2nd time I brought it in, it was determined again not a hardware issue. However, the technician's cousin who has an iPhone 15 Pro started having the same exact issue after she updated the iOS to v18.0. This suggests software is to blame.


They cannot give me a new phone as there is nothing wrong with the hardware.

However, what seems to have been working lately is to not have any cover on the iphone when using the GPS. Don't use CarPlay and don't pair it to anything else. (try turning off bluetooth). There are a lot of magnets in the iphone which may suggest mingling with external devices may enhance the issue.


Hope this helps. It seems to be doing the trick for me at the moment.



Oct 30, 2024 7:34 AM in response to swagbaddangerous

Hi! I'm user of the new model iPhone 16 Pro Max and I had the same problem than all of you but today I've discovered what was the issue. Apple gave me another phone and I had the same problem with the GPS. But I had that problem in my car, in other cars my gps works fine. I have a old gps antenna of my audio system and that antenna is the problem. I suppose than you could have a similar device in your car and for this reason your iPhone's GPS don't work.


I hope I can help you with this.


iPhone 16 Pro GPS isn't working.

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