i don't understand the recovery process

this has happened to me several times and now my family member. we get a new iphone and for whatever reason we either forget to update the number or thought we updated the number. we know the email and password to our account and even have access to our email. we try to log in but it is required of us to have access to an old phone number (oh! and my family member's account was so messed up that there was no way to update their phone number before switching phones). so now we have to wait 6 days before any apps can be downloaded to properly use said new phone. but why? it's us. we have all the proper keys to unlock the door (username & password). but why do we need so much extra verification when we are receiving email updates? whatever happened to using email as a way to recover the account when phone number is unavailable or vice versa? please apple answer this. can this be a complaint too? can we stop this foolishness? if a person can't keep their account secure, then it's their problem. but why the super extra verification process of making us wait when we are secure with whatever info we have? no one has my password but me so why can't i be trusted to use my email to verify and update my info so i can use my brand new phone!??? if i wanted a brick i'd buy a flip!

Posted on Sep 29, 2024 11:22 PM

Question marked as Top-ranking reply

Posted on Sep 30, 2024 6:14 AM

It also becomes Apple's problem if a person loses control of an account. Then Apple has a scammer or hacker operating on your account coming from their system. Kind of like you having a spare room in your house and then finding somebody was operating a drug ring out of it. Also people tend to immediately blame Apple if something goes wrong with their account. In the end Apple has to clean up the mess. Account security is just part of 21st century technology. The additional verification is because email accounts alone are not sufficiently secure. People forget their sign in information, or use a password such as "Liberty" or "Freedom" which any halfway competent hacker can find out in a few minutes. Hence the two-factor element with a verification code.


Read the article: Get a verification code and sign in with two-factor authentication - Apple Support


If you're having problems keeping track of accounts in your family there's multiple ways to get a code, and also designate others as sources for a code. Being offered to just use a telephone number is just an alternative. What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


In a situation where a non-functioning device with cellular service was the only trusted number, transfer the cellular service to another device so you can receive a verification code on the other device instead.


If you can’t sign in, get access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple Account password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple Account - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



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Question marked as Top-ranking reply

Sep 30, 2024 6:14 AM in response to Community User

It also becomes Apple's problem if a person loses control of an account. Then Apple has a scammer or hacker operating on your account coming from their system. Kind of like you having a spare room in your house and then finding somebody was operating a drug ring out of it. Also people tend to immediately blame Apple if something goes wrong with their account. In the end Apple has to clean up the mess. Account security is just part of 21st century technology. The additional verification is because email accounts alone are not sufficiently secure. People forget their sign in information, or use a password such as "Liberty" or "Freedom" which any halfway competent hacker can find out in a few minutes. Hence the two-factor element with a verification code.


Read the article: Get a verification code and sign in with two-factor authentication - Apple Support


If you're having problems keeping track of accounts in your family there's multiple ways to get a code, and also designate others as sources for a code. Being offered to just use a telephone number is just an alternative. What you are seeing is discussed in this Apple article: Get a verification code and sign in with two-factor authentication - Apple Support

With two-factor authentication you may need to verify your identity using a trusted device generating a verification code when trying to conduct certain activities. If you use iOS 11.3 or later on your iPhone, you might not need to enter a verification code. In some cases, your trusted phone number can be automatically verified in the background on your iPhone. Enter the telephone number as requested by the hint.


The article also describes other ways to verify with a trusted device or an Account Recovery Contact. Tap “forgot” to see some of these.


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


In a situation where a non-functioning device with cellular service was the only trusted number, transfer the cellular service to another device so you can receive a verification code on the other device instead.


If you can’t sign in, get access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple Account password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple Account - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.



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i don't understand the recovery process

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