iPhone 15 Pro max iOS 18.0 stuck in SOS mode Cincinnati 9/30/24

It is only on my phone, iPhone 15th Max. The rest of the family has normal service

Los Angeles - Yep! 15 pro max with iOS 18 w/ Verizon all lines (5 phones) are SOS ….

I’ve tried all the tricks and nothing worked.

so frustrating running a business and can’t communicate to the team

Mine too. I have the iPhone 16 Pro max with iOS 18.0. It went to satellite mode a couple hours ago and nothing is working to switch it back. I also have other Verizon phones nearby and all of them work appropriately.

I just attempted to contact Verizon Support and received a generalized message they are "experiencing problems and cannot take your call." I'm assuming there is an issue with iOS 18 coupled with a Verizon service.

Yes, I see that. But we are also discussing the phones that work and the ones that don’t, who has which iOS etc. Jumping in to say it’s irrelevant and just call Verizon isn’t helpful. Verizon still works perfectly for other phones, so clearly it’s not that Verizon went down. Many of us did contact Verizon first, I did. But discussing why this phone works, yet that phone doesn’t is of interest here.

I’m not sure why you keep saying contact carrier. We are all in different locations, all with other lines that do work. The common variable here iOS 18. (So far one with the latest 17 update) I doubt iOS 18 killed Verizon esims…

Same - and I have a 15 Pro Max and am on iOS 17.6.1, so not even 18 yet. Second time this year - last when I was traveling and was told at the Verizon store I needed to send the phone in for repair/replacement because the SIM reader was bad (cannot do this while on the road and in need of my phone) so I went ahead and purchased an entirely new phone since I was on the road. So tried of Verizon.

This appears to be a widespread problem with the iphone16 pro max. I’m experiencing the same thing in Delaware and so are my neighbors. All Android devices work fine.

Same thing has happened to my husband and daughter’s phones, but mine and three others on the same plan are fine. The four that are working are on 17.7. At least one that isn’t has been updated to 18.0, we can’t contact my husband to confirm if his is 18.0 or not. We are on Verizon in Northern, NV. I don’t believe it’s a phone or provider issue.

That is irrelevant, contact your carrier, you may have a bad SIM or eSIM

Read this -

https://9to5mac.com/2024/09/30/verizon-is-down-outage/

It’s happening to me as well, I have an iPhone 15 and I haven’t even updated to 18 yet. Was about to hoping for a fix.

Same here. My husband's phone is working just fine. My 15 Pro Max is using iOS 17.6.1 (I haven't updated yet) and cannot use it to make or receive calls. This is the SECOND time this year this has happened to me. I had to buy an entirely new phone in April because I was told the SIM card was bad and since I was out of town traveling home that evening, I had no option but to buy a whole new, $1600 iPhone! This is ridiculous and shows how vulnerable we are if things go south.

I'm in an area unaffected by the Verizon area and all the 15 pros on iOS 18 (on my Verizon plan) are showing SOS only mode regardless of any resets etc. So, there are two issues. Sorry for the double post.

My iPhone is on SOS as well. I cannot change my setting to allow wifi calling. I downloaded the Apple support app. Couldn't run diagnostics, but I was able to go back and download the IOS 17.7 update. This did not help. Same issues.