IPhone 13 completely dead

iPhone 13 , 6 months old suddenly with battery level around 17% I put it on the charger (genuine) to charge and left it after some hours when I went to take it out it was dead it does nothing, I tried reset with the buttons, i use another charger genuine, another cable, again nothing, i plugged it into my mac it doesn't find it at all, what could be wrong and what else can i do to turn it on

iPhone 13, iOS 18

Posted on Sep 30, 2024 2:30 PM

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Question marked as Top-ranking reply

Posted on Sep 30, 2024 2:35 PM

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


2 replies
Question marked as Top-ranking reply

Sep 30, 2024 2:35 PM in response to MaikKir86

  • Press and quickly release VOLUME UP


     then

  • Press and quickly release VOLUME DOWN


     then

  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky. If done correctly this will always work unless the phone has a hardware problem. 


Sep 30, 2024 2:37 PM in response to MaikKir86

What's wrong? The phone is dead. Nothing more that you can do with the phone yourself.


What could be wrong? The battery may need replacing or something more serious like the motherboard, which is an expensive fix.


Make an appointment at the Apple Store or take the phone to an authorized Apple service shop to see if the phone can possibly be resurrected.


You can find a list of authorized Apple service shops in your area using this link:


Find Locations






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IPhone 13 completely dead

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