Mavericks Reinstall Issues

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Level 1

4 points

Mavericks Reinstall Issues

Hi

I was gifted a pre-owned apple computer that I was told had been wiped and the system reinstalled. However, the OS X Utilities page comes up when I turn it on. I have tried the reinstall option and input my ID and that was an issue. I reviewed help pages that suggested I put the two-factor authentication code behind my password and that did not help. Then it was recommended that I "erase" the disk. So, I went into disk utility and followed the steps to erase the HD. Then went back to reinstall and now when I enter the password it says, "apple account creation is not currently available on the mac app store." I don't need to create anything, I have an apple account. I have logged out on apple and on my phone and logged back in successfully and I know everything is being input correctly. I then seen a page that suggested putting it into safe mode. The system does not permit me to go into safe mode. Sooooo ... now I am here and hoping to get some support, as I am confused as to why the Store is not accepting my credentials. The system has Mavericks on it.

Are there any other suggestions? Thanks in advance!

iMac (2017 – 2020)

Posted on Oct 1, 2024 6:51 PM

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Answer 1

HWTech

Level 9

60,752 points

Oct 1, 2024 7:58 PM in response to DrMyka

What is the exact model of this Mac? You can get this information by entering the system serial number on the check coverage page here (please do not post the serial number on this forum since it is considered personal information):

Check Your Service and Support Coverage - Apple Support

Try booting into Internet Recovery Mode using Command + Option + R to see if you can access the online High Sierra installer. If you receive any errors, then please make sure to provide us with the complete error message & when in the process you received that error. If your Mac is not capable of Internet Recovery Mode, then this key combination should still present you with a macOS installer without needing to authenticate with an AppleID.

Do you have access to another working Mac with a model from 2007 to 2015? If so, then you can use that other Mac to create a bootable macOS 10.11 El Capitan USB installer. You can get the exact model of a Mac by clicking the Apple menu & selecting "About This Mac". Depending on the exact model of your Mac, you may have more options available.

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